Blaiq Charles

Experience

• 

  US Army

  May 2010 - Aug 2014

  Private First Class - 15Q Air Traffic Controller

  -Performs air traffic control duties involving crews of 20 or more personnel. Adheres to US Army and FAA Air Traffic Control orders, manuals and regulations. Use Navigational Aids, and Instrument Landing Systems to provide flight assistance, traffic advisories, safety alerts, radar services, and emergency services to both IFR and VFR aircraft.-Simultaneously provides aircraft clearance and control instructions for both radar and non-radar environments.-Provides weather information and advisories to all aircraft when applicable and on request from automated sources as well as pilot-reported and radar observed weather.-Controls and provides assistance to aircraft in the NAS when Severe Weather Avoidance Plan procedures are in effect.-Operates communication and display equipment to include: air-to-ground radios, landlines, interphones, and radio telephones.-Responsible for the optimum operation of more than $3 million worth of navigational aids, radar, and radio equipment.-Extensive knowledge in operation of Standard Terminal Automation Replacement System (STARS), Enhanced Terminal Voice Switch (ETVS), Digital Voice Recording System (DVRS), and Flight Data Input / Output.-Served as an Air Traffic Control Specialist in the Arkansas United States Army National Guard in CO F 2nd BN 211th AVN REG at Robinson Airfield, Camp Robinson, North Little Rock, AR, 72119.-Proficient and familiar with deployable precision approach control tower equipped with PAR and SAR capabilities (Precision Approach Radar services, and Surveillance Approach Radar).-1,000+ hours of simulated training at Robinson Airfield, in conjunction with formal training at Embry-Riddle Aeronautical University.-Received training in the following: Cairns Army Airfield Local Control, Ground Control, Flight Data, TAIS (Tactical Air Integration System), runway construction, etc... Show less

• 

  Volusia Flagler Family YMCA

  Jan 2012 - Jan 2014

  Head Lifeguard, Swim Instructor

  Monitor and surveil patrons and persons near and/or inside the pool/pool area and provide first aid, CPR, and rescue aid in the event of any emergency situations requiring aid. Swim instructor: to teach swimming proficiency skills to anyone between the ages of 6 months to 18+ year old students. Supervisor: Harley Cooper (386-478-6016)

• 

  PNC

  Jul 2017 - Jul 2018

  Bank Teller

  Duties, Accomplishments and Related Skills:Processing monetary and non-monetary transactions, including but not limited to general ledgers, check maintenance, and foreign currencies. Discussing financial options to improve client financial well-being with current and prospective clients, including but notlimited to mortgage, investments, retirement plans, life insurance, and business banking.

• 

  SAIC

  Dec 2019 - Feb 2020

  Remote Pilot Operator

  Operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice Communication System (VCS) to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology.

• 

  TBI U.S. OPERATIONS, INC

  Feb 2020 - Jun 2020

  Operations Coordinator

  Under the direction of the Operations Manager, the Operations Coordinator supervises the safety, security, and daily operations of the areas managed by Orlando Sanford International and Orlando Sanford Domestic. These areas generally include Terminals A & B, public parking facilities, and the commercial aircraft parking ramp. Provides safe terminal and ramp management. Assurescompliance with minimum standards and regulations relating to all tenants. Experience recording aircraft arrivals, departures and other data for billing purposes. Responds and coordinates security and emergency incidents, including emergencies occurring during off duty hours. Enforce construction rules and contractor compliance. Acts as liaison between all airlines, tenants, contractors, and federal agencies. Performs administrative duties, data entry, and report writing as requested. Make notificationsfor service of ad hoc airline flights and other related activity. Provides customer service to passengers, tenants, contractors, and airlines. Receives and prioritizes work order requests for equipment and building facility maintenance. Performs facility and systems inspections. Reports and collects applicable fees for services, including parking. Resolve conflicts between parties or issues. Prepares written and oral reports on operations and incidents as needed. Performs other tasks as may be assigned. Takesall reasonable and necessary precautions to ensure personal health and safety, as well as that of co-workers and any other person(s). Reports immediately to management, all unsafe and unhealthy conditions. Reports immediately to management, all occurrences that cause injury or damage to any person or property. Complies with TBI’s Environmental Safety and Health program and procedures. Show less

• 

  Charter Communications

  Jun 2020 - Oct 2021

  Retention Specialist / Customer Service

  Advocates both physical and digital services and solutions to clients who are not knowledgeable about present day cable and internet capabilities, innovative technology, and features that drive adoption, usage, and ultimately client loyalty.

• 

  Air Unlimited

  Oct 2021 - Dec 2023

  Flight Coordinator | MEDEVAC Coordinator | Aircraft Dispatcher | Flight Operations

  As an Aircraft Dispatcher at Air Unlimited, I manage the logistics for MEDEVAC and Charter missions, ensuring the safety, efficiency, and compliance of flight operations. With over two years of experience in this role, I have developed strong skills in customer service, communication, and problem-solving, as well as a deep knowledge of aviation regulations and procedures.Before joining Air Unlimited, I served as a US Army Air Traffic Controller and a Certified FAA Control Tower Operator, providing safe, orderly, and expeditious flow of flight traffic within the US National Airspace System. I have also worked as a Retention Specialist and an Operations Coordinator in the cable and airport industries, respectively, where I gained valuable experience in sales, security, and supervision. My mission is to leverage my diverse background and expertise to deliver high-quality service and solutions to the clients and stakeholders of Air Unlimited. Show less

• 

  VITAS Healthcare (TEMP)

  Jan 2024 - Feb 2025

  Patient Care Secretary / Customer Service

  This was a placeholder wage due to being laid off during these terrible economic times for Aviation; nothing more. I ensure smooth operations by assisting the Team Manager, overseeing multiple registered nurses and certified health aids, and Physicians with administrative tasks. This includes managing patient care-related clerical procedures, screening calls, and facilitating communication between team members and passengers. I maintain schedules, organize team meetings, and handle patient documentation meticulously. Additionally, I liaise with external agencies as needed and manage supplies for the team. My role also involves coordinating part-time staff and handling routine correspondence. I strive to ensure efficient operations and contribute to the overall success of the team. Show less