Nicola Cotter

Experience

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  Aegon

  Jan 1991 - Jan 2000

  Section Manager

  Responsible for a large customer service team delivering high quality customer service in a very busy demanding environment.

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  Aegon

  Mar 2000 - Oct 2000

  Department Manager

  A period acting up as Department Manager responsible for a team of managers and overall responsibility for over 100 customer service employees. Successfully managed a period of significant change within the organisation

• 

  Aegon

  Jan 2001 - Jan 2005

  Training Consultant

  Designed and delivered a management development programme covering such topics as employee motivation, communication, performance & change management and continuous improvement.

• 

  Chest Heart & Stroke Scotland

  Aug 2005 - Jun 2015

  Voices Scotland Lead

  Developed and delivered a nationally recognised and endorsed public involvement and self-management training programme. Responsible for over 70 heart & chest peer support groups. Encouraged collaborate working with key partners to improve the lived experience of people with chest, heart & stroke conditions.Played a key engagement and networking role with internal and external stakeholders including Scottish Government, NHS and Local Authority

• 

  General Medical Council

  Jun 2015 - now

  Plan, promote, coordinate and deliver a programme of ‘promoting professionalism’ in Scotland for Doctors at all levels.Raise awareness and understanding of the GMC’s ethical guidance and standards for doctors. Gather, interpret and feedback intelligence to the GMC Scotland office on the views and experience of doctors, patients, medical students and educators of local healthcare.Support GMC consultation exercises with key interest groups, including traditionally ‘hard to reach’ interest groups. Assist the Head of Scottish Affairs to work closely with colleagues to ensure all corporate activity is joined up and that the strategic and operational interests of the GMC are served effectively. Show less

  • Head of GMC Scotland

    Nov 2018 - now

  • Liaison Adviser

    Jun 2015 - Nov 2018