Eric Nyaga

Experience

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  Liquid Telecom

  Apr 2010 - Oct 2010

  Intern

  working in the contact center department alongside support engineers. We helped clients who were experiencing network degradation issues.

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  Madaraka Primary school

  Apr 2011 - Jun 2011

  Volunteer teacher

  Responsibilities Teaching English and mathematics in upper primary classes Supervising and marking examinations Mentoring pupils

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  Strathmore University/ Chicago Booth University

  Dec 2011 - Mar 2012

  Research assistant

  Responsibilities: Using Microsoft excel to compile and analyze raw data on Kenyan demographics Reporting to contact person with compiled data

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  Ministry of Tourism kenya

  Apr 2012 - Jun 2012

  IT intern

  Responsibilities: Troubleshooting system challenges affecting users in the ministry Training users on new technologies introduced to the ministry Installing and maintaining software Identifying weaknesses in the systems hardware and software security and providingrelevant advise on the same Helping with general IT support issues arising

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  Patcab Tours

  Mar 2013 - Jun 2013

  Online Marketing Specialist

  Responsibilities: Maintenance and development of the site Coordination of web projects Maintain a consistent look and feel throughout all web properties working closely withrelevant teams across the business Working with a cross-departmental team, maintain and develop the master contentcalendar for all web properties Copy, editing and proof reading all web content Track and report on all site metrics

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  Equity Bank Limited

  Oct 2013 - Feb 2015

  Relationship Officer

  Responsibilities: Advise customers on banking services more specifically equitel mobile banking throughincoming& outgoing calls and emails. Team leadership duties on specified days charged with managing the floor, developing theday schedule and ensuring it is followed. Writing daily reports on the feedback received from the customers Identify any IT issues that may hinder/enhance job performance as well as being theresident Technical officer Improve and maintain the Bank’s position by marketing all its products to the customers Enhance relationships between the contact Centre and the rest of the Bank. Show less

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  ICT Authority

  Feb 2015 - Apr 2016

  Graduate Trainee

  Responsibilities: End user support Project management for cooperatives registration system Digitization of co-operative records Research work for Ease of doing business specifically on “getting credit” index Coordination of project development for registration of saccos Performing ICT skills appraisals on ministry staff Studying and attending classes for various certifications Participation in ministry ICT project meetings Installing security updates on end user machines Visiting ministry agencies: KIRDI, KIPI, KEBS and learning how they help the ministry attainits objectives and also going through their IT strategies Show less

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  Gamcode Ltd

  Sept 2016 - now

  Relationship Officer