Marcelo Roberto De Lima

Experience

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  Atento Brasil

  Mar 2010 - Mar 2012

  Telecom Technician

  - Techsupport to field technicians of Telefônica Brasil group. - Infrastructure network monitoring. - Configuration in Cisco and Juniper routers. - Configuration in 3Com modems. - Analysis and diagnostics in Frame Relay and X25 protocols.

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  OKI Brasil

  Mar 2012 - Aug 2016

  Tech Support Analyst

  - Tech support to Grupo Pão de Açucar's users. - Trobleshooting on corporate systems, Windows XP, Windows 7 computers. - Configuration of Microsoft Outlook emails. - Incident Management, scheduling managers and responsible areas. - Troubleshooting Linux POS (points of sale), remotely.

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  RW2 Tecnologia

  Nov 2016 - Sept 2017

  Deployment Analyst

  - Implementation of Google Cloud Systems in public and private sector customers. - Migration of email and collaboration data to Gsuite environment. - User Access Management (IAM). - Troubleshooting user issues. - Post-deployment support. - Project documentation.

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  Grupo GBI

  Mar 2018 - Mar 2022

  Technician Support Analyst

  - Tech support for HP ESXI servers from the Carrefour Group. - Virtualization of Windows and Linux virtual machines. - Network and IT infrastructure monitoring, using Zabbix platform. - User support for Forticlient VPN and GSuite collaboration tools. - Access Management (IAM) using Active Directory. - Maintenance and updating of Symantec antivirus systems.

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  Stefanini Brazil

  Mar 2022 - Oct 2024

  Monitoring Especialist

  - Network and IT infrastructure monitoring of São Paulo's Metro using Zabbix platform.- Inclusion, update, and exclusion of equipment in Zabbix platform. - Python programming with Zabbix API. - Trobleshooting in network equipment, Linux and Windows servers, links and applications. - Incident Management, interacting with responsible areas, management, and coordination.