Pragya Pande

Experience

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  Infosys Technologies Pvt. Ltd

  Aug 2002 - May 2005

  Development Lead

  • Designed and developed functionality extensions in Oracle Retek Merchandising system using D2K, SQL, Pro*C.• Worked for retail projects in the capacity of developer & delegate for Lead activities.

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  SAP

  Jun 2005 - now

  • Delivered expert guidance and deep dive services for functional and technical product challenges which required product deep expertise. • Drove assessment of concepts or systems with regards to scalability, future potential and best possible use of the product based on recommended practices.• Advised customers for optimal business process design in the hybrid landscape which included SAP Cloud for Sales along with other SAP products like ERP, CRM, S4H or non-SAP legacy systems.• Supported de-escalation of situations caused due to a mismatch in customer’s expectations and product by providing alternative designs for use of product for few customers.• Conducted trainings for C4C courses - C4C10, C4C50, C4C12, C4C14. Show less • Managed the relationship with customer to ensure customer satisfaction with the product.• Drove the adoption of the product and increase of the product footprint in the customer organization by closely engaging with the various stakeholders to identify pain points to address. • Built the relationship during project implementation with regular touchpoints with the management to ensure that project challenges are identified early on and tackled.• Worked to manage customer expectations for the cloud product and helped them to transform business processes as aligned to industry standards as possible. Show less

  • Product Manager - S/4HANA Cloud

    Mar 2022 - now

  • Area Product Owner(Analytics) - S/4HANA Cloud

    Sept 2020 - Feb 2022

  • Product Owner - S/4HANA Cloud

    Sept 2018 - Oct 2020

  • Product Expert - SAP Cloud for Sales & Service

    Aug 2017 - Aug 2018

  • Customer Engagement Executive - SAP Cloud for Sales & Service

    Jul 2016 - Jul 2017

  • Platinum Engineer - SAP Cloud for Sales & Service

    Oct 2014 - Jun 2016

  • Product Owner and Senior Developer – Netweaver Folder Management

    Jun 2005 - Sept 2014