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Jody Welch

Jody Welch

Network Support Technician

Followers of Jody Welch47 followers
location of Jody WelchDarlington, England, United Kingdom

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  • Timeline

  • About me

    Information Technology Desktop Support at RPMI

  • Education

    • Tudhoe Grange Comprehensive

      1992 - 1997

    • Durham University

      1998 - 2001
      Modern Apprenticeship Information Technology Pass

      NVQ Level 2 and 3 Using IT Apprenticeship while offering Network Support for Geography Department.

  • Experience

    • Durham University

      Apr 1998 - Aug 2003
      Network Support Technician

      Network Support for initially a Netware Network before moving over to Windows Active Directory Network for the Geography Department.

    • Framwellgate Comprehensive School

      Sept 2003 - Jun 2004
      Network Support Technician

      Network support for a Windows Active Directory network. Major project work included replacement Library booking system using thumbprint technology.

    • EDS Corporation

      Apr 2005 - Mar 2006
      First Line Support

      First Line support agent working on Aon Insurance Desk for IT Support needs. Worked with third line server team to deal with smaller cases to ease server team's workload due to previous experience.

    • Queen Elizabeth Sixth Form College

      Oct 2007 - Jul 2020
      Network Support Technician

      Network Support Technician for Windows Active Directory Network with specific role of Mac Network support using Casper Management System.

    • RPMI

      Aug 2020 - now
      Information Technology Desktop Support

  • Licenses & Certifications

    • Service Desk Certification

      The Service Desk Institute (SDI)
      Nov 2020