Thomas Sestak

Experience

• 

  JPMorgan Chase

  Dec 2005 - Nov 2009

  Collector III

  Customer Accounts• Managing and skip tracing queues of delinquent accounts in the early, mid, late, and 80+ stages of collections• Verbally negotiating payment arrangements to cure delinquency and prevent repossession.• Taking escalated calls to maintain good rapport with irate customers• Continuously trained new hires and peers to advance negotiation skills and strategic methods to improve collectionsperformance• Extensive use of skip tracing programs such as Lexis Nexis, Winocular and Search BugPROGRAM KNOWLEDGEAccurint, Case Tracker, Pinnacle, MSP, Vendorscape, Lexis Nexis, ExperianPerfect Practice, LPS, BLQ, Equator, and all Microsoft Office applications. Show less

• 

  LAW OFFICES OF DANIEL C. CONSUEGRA

  Nov 2008 - May 2012

  Legal Assistant

  Locate and review judicial applicability to pending cases; identifies and interprets relevant portions of manuals,statutes, rule books, codes and regulation.• Keep cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documents actions,inputting information into file database and case management software and confirming case status with attorney.• Support case preparation by preparing case summaries and materials for mediation conference, prepared pleadings,monitored and obtained discovery responses and organized materials for team case review. Show less

• 

  PROVEST LLC

  Apr 2012 - Nov 2012

  Private Investigator

  Trace skips for potential service of process or court affidavits for foreclosure attorneys• Search computer databases, credit reports, public records, tax and legal filings, and other resources in order to locatepersons or to compile information for investigations.• Working knowledge of applicable state statutes and civil procedures within the skip tracing state.• Communicate with third parties for the purpose of acquiring customers’ location information.

• 

  BANK OF AMERICA

  Nov 2012 - Jan 2013

  Mortgage Underwriter

  Mortgage Foreclosure Claims Process Reviewer-Level III• Conducted a complete review on the file to ensure all default timeframes were processed accurately• Reviewed the loan to determine if ownership of the note and mortgage was properly documented when foreclosureproceedings were initiated and documented any exceptions.• Determined if the foreclosure proceeding was processed in accordance with applicable state and federal laws, toinclude SCRA and US Bankruptcy Codes, and document any exceptions• Validated fees, costs, and penalties charged and assessed were reasonable, customary and within the applicable stateand federal laws, and document any exceptions• Determined if there was evidence of a direct relationship between loss mitigation procedural errors and harm to theborrower Show less

• 

  ALBERTELLI LAW

  Feb 2013 - Jul 2015

  Paralegal

  Reviewing all related documents to ensure clearance to close* E-file Documents and Pleadings through E-Portal to the corresponding County* Maintaining a working knowledge of all current title laws, procedures and compliance as related to closing documents,closing statements and title related documents* Performing administrative duties based upon the need of the day-to-day operations of all closings for all volume assignedto candidate* Ensure title is accurately received from processors and provide prompt, accurate and thorough closing process* Ensure business unit maintains 90% or above score for Quality Assurance Develop ability to maximize closings completedper month within 60 days of hire. Show less

• 

  HEALTHPLAN SERVICES

  Sept 2015 - now

  Cigna Health Insurance Sales/Retention Rep

  Receive inbound and make required amount of outbound calls providing service to our clients.* Clients may include small business owners, individuals or brokers.* Provide quotes to customers and provide solutions to customer problems while offering additional products that maymeet the customer need.* Manage inquires and questions from clients regarding enrollment, policy, coverage and benefit details.* Ability to multi-task, actively listen and annotate the information into the system.* Look up information in several systems and provide information back to customer. Show less