Vikhyat Sharma

Experience

• 

  EY

  Jun 2016 - Jun 2018

  Associate

  Advance Associate

• 

  Allied Universal

  Jun 2019 - Jan 2021

  Front Desk Staff
• 

  Bell

  Feb 2021 - now

  Senior Technical Support Specialist

  1. Communicating via phone with users experiencing difficulties to determine and document problems that they experience.2. Supervise agents with their job roles and technical assistance whenever required in the business.3. Training new agents with thorough user guides, technical manuals and in-person classroom training sessions to ensure they are fully trained to communicate with the end-user.4. Provide advice and training to users in response to identified difficulties5. Provide business systems, network and Internet support to users in response to identified difficulties6. Collect, organize and maintain problems with the right solutions log for use by other technical support analysts7. Supervise a team of 20-25 technical agents. Show less