Deep Enrich
Travis Forrest
Service Desk
211 followers
London, Ontario, Canada
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About me
Human first
Education
Fanshawe College
1998 - 1999Business Information Systems
Experience
TD
Jan 2001 - Jan 2003Service Desk
IBM
Jan 2003 - Jan 2009Team Lead Service DeskTD Bank entered an out-sourcing contract with IBM and I joined/moved to their organization.
Manulife
Jul 2009 - Jun 2024Director Major Incident Management
Sept 2022 - Jun 2024Senior Manager Business Resilience (DR)
Mar 2021 - Aug 2022Senior Manager Major Incident Management
Jul 2009 - Feb 2021
Canada Life
Jun 2024 - nowSenior Tech LeadLeader of an Engineering (SRE/DEVOPS), SLM and Application Support and Development. I lead a fantastic internal team that excels in self organizing, delivery and keeping the customer first in our interactions.
Licenses & Certifications
Certified Agile Service Manager
DevOps Institute
IT Information Library Foundations Certification (ITIL)
EXIN- View certificate
CISSP Cert Prep (2021): 1 Security and Risk Management
LinkedInMar 2024
- View certificate
CISSP Cert Prep (2021): 2 Asset Security
LinkedInApr 2024 - View certificate
CISA Cert Prep: 1 Auditing Information Systems for IS Auditors
LinkedInApr 2024 - View certificate
Audit and Due Diligence Foundations
LinkedInApr 2024 - View certificate
CISSP Cert Prep (2021): The Basics
LinkedInMar 2024
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