Bruce Bearden

Experience

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  Xerox

  Apr 1997 - Dec 2017

  Provide guidance to transition team of PMP-certified project managers and Lean Six Sigma Black Belts ensuring successful implementation of more than $100M in projected contracts during nationwide centralization of production services. Developed transition planning and proposals; oversaw transfer of ownership and risk management from former provider to Xerox Service Operations teams on national level. Subject Matter Expert for complex contracts and agreements at all phases of negotiation and transition. Show less Accountable for national team of delivery consultants and Lean Six Sigma black belts in resolving challenging service delivery issues while supporting over $100M in new sales opportunities. Employees delivered account improvement strategies targeting contracts worth more than $86M in total revenue. Leveraged Lean Six Sigma best practices to identify opportunities, engineering, testing and implementing improvements spanning operational efficiencies, budget, profitability, and customer service. Conducted data collection and volume trend analysis to support sales and improve delivery models. Show less Subject Matter Expert for Xerox Global Services across all product lines of business. Assessed accounts, research and developed account improvement strategy, delivered innovation, operational and lean manufacturing business process support to account management teams. Assisted in securing new business opportunities by conducting assessments for centralized print services, analyzing current client production environment and needs. Drove internal adoption of global document outsourcing site tools for account management, tracking, and reporting. Show less Managed all aspects of product operations and distribution for offsite shared services print and mail manufacturing operations center. Managed client relationships throughout contracts, leveraging cross-departmental resources to ensure client satisfaction and retention while increasing revenue streams. Delivered technical and service lead enhancements as well as after-sale offerings to drive account retention and expansion. Oversaw vendor relationships, purchasing, equipment procurement and maintenance. Show less

  • Service Delivery Manager

    Feb 2017 - Dec 2017

  • Transition Executive

    Oct 2015 - Jan 2017

  • Sr. Program Manager

    Aug 2011 - Sept 2015

  • Delivery Consultant / Lean Six Sigma Black Belt

    Jan 2008 - Jul 2011

  • Operations Manager

    Apr 1997 - Dec 2007
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  Lead Concepts

  Jan 2018 - Dec 2019

  Chief Operating Officer

  Develop strategies, scheduling and delivering full-service campaign management for clients, from data list acquisition to design and printing, lead response and CRM management. Provided strategic direction and oversaw all aspects of operations, including H.R., sales and marketing management, compliance specifications and regulations, cost control, production, product quality control, vendor agreements, and supply chain management.

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  FedEx Office

  Jan 2020 - now

  Sr. Manager, Operations Engineering & Technology

  Leads a team of engineers, business analysts and project managers responsible for continuous improvement and innovation of the FedEx Office digital print production plants across the United States. Responsibilities include print network and delivery logistics rationalization / transformation, continuous process improvement of operations, evaluating new equipment and technologies, developing business cases and implementing innovative solutions. Operational support includes production planning, scheduling and inventory control support. Show less