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Andy Thomas

Andy Thomas

Service Centre Data Processor

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location of Andy ThomasBuckley, Wales, United Kingdom

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  • Timeline

  • About me

    Platform Owner / Senior IT Service Manager (Enterprise Cloud Services)

  • Education

    • Ysgol David Hughes

      1988 - 1995

  • Experience

    • National Westminster Bank

      Oct 1995 - Feb 1997
      Service Centre Data Processor

    • Euro DPC

      Feb 1997 - Mar 2004

      • IT Support Technician

        May 1998 - Mar 2004

      • Customer Services Advisor

        Feb 1997 - Apr 1998

    • Siemens ITS

      Mar 2004 - Jun 2011
      IT Support Team Leader

    • Atos

      Jun 2011 - Jul 2019

      • Service Manager - WSDS (Workplace & Service Desk Services)

        Dec 2017 - Jul 2019

      • Service Operations Manager / Tower Service Manager (WSDS)

        Nov 2012 - Nov 2017

      • Team Leader - Siemens Healthcare Diagnostics

        Jun 2011 - Oct 2012

    • HM Revenue & Customs

      Oct 2020 - now
      Platform Owner / Senior IT Service Manager (Enterprise Cloud Services)

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      May 2018

    • ITIL V3 Specialist Service Level Management

      ISEB
      Jun 2012

    • ITIL V3 Managers Bridge (Expert)

      ISEB
      Nov 2010

    • ILM First Level Management

      ILM
      May 2009

    • ITIL V2 IT Service Management (Service Support & Service Delivery)

      ISEB
      Apr 2009

    • ITIL V2 Configuration Management Practitioner

      ISEB
      Oct 2006

    • ITIL V2 Problem Management Practitioner

      ISEB
      Aug 2006

    • Prince 2 Foundation

      Feb 2006

    • ITIL V2 Foundation

      ISEB
      Mar 2004

    • ITIL V3 Lifecycle Certificate in Service Operations

      BCS, The Chartered Institute for IT
      Sept 2014