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Curtis Settle Jr

Curtis Settle Jr

Followers of Curtis Settle Jr764 followers
location of Curtis Settle JrMurfreesboro, Tennessee, United States

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  • Timeline

  • About me

    Business Intelligence Senior Manager at Verizon

  • Education

    • Middle Tennessee State University

      2003 - 2005
      Master of Education (MEd) Educational Administration and Supervision

    • Middle Tennessee State University

      1998 - 2003
      Bachelor of Business Administration (BBA) Computer Information Systems

      Activities and Societies: Student Government Association African American Student Association Alpha Phi Alpha Fraternity, Inc

  • Experience

    • Verizon

      May 2005 - now

      Responsible for the strategic daily operations of a team that consists of up to 145 virtual customer service employees. Develop business plans to meet and exceed performance targets across a broad range of company metrics, such as customer experience, company revenue, loyalty and retention and financial controls. Partner with other departments throughout the company to develop, implement, and improve strategies to provide an exceptional customer experience. Evaluate staff performance to ensure the quality of work produced meets the product/service standards. Show less Responsible for the strategic daily operations of a team that consists of up to 115 customer service employees. Develop business plans to meet and exceed performance targets across a broad range of company metrics, such as customer experience, company revenue, loyalty and retention and financial controls. Partner with other departments throughout the company to develop, implement, and improve strategies to provide an exceptional customer experience. Evaluate staff performance to ensure the quality of work produced meets the product/service standards. Show less

      • Business Intelligence Senior Manager

        Dec 2023 - now

      • Business Intelligence Manager

        Mar 2022 - Jan 2024

      • Channel Readiness Operations Support Manager

        Sept 2021 - Mar 2022

      • Field Performance Analytics Senior Analyst

        Apr 2020 - Sept 2021

      • East Field Quality Sr Analyst

        Jun 2019 - Apr 2020

      • Virtual LEAD Supervisor

        Sept 2018 - Jun 2019

      • Senior Manager

        May 2018 - Sept 2018

      • Lead Supervisor - Retention

        Feb 2017 - May 2018

      • Supervisor Customer Service

        Jul 2014 - Feb 2017

      • Customer Resolution Supervisor

        Oct 2013 - Jul 2014

      • Customer Service Supervisor

        Jul 2011 - Oct 2013

      • Technical Support Expert

        Jan 2009 - Jul 2011

      • Customer Service Senior Representative -Employee Accounts

        Jul 2006 - Jan 2009

      • Customer Service Representative

        May 2005 - Jul 2006

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Curtis Settle Jr
      2016 Leadership Excellence Award Call center Director Nov 2016 Awarded for exceptional performance results as well as major contributions to the organization through additional support on center wide projects as well as leading center wide initiatives throughout the year
    • Awarded to Curtis Settle Jr
      2016 July IMPACT Award Area Vice President Jul 2016 Awarded monthly to top performing supervisors in the region that includes up to 7 call centers