Michael Dunn

Experience

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  Allstate Insurance Company

  Nov 1987 - Jan 2006

  Progressed through various positions within Allstate; held positions within Marketing, Agency Sales and Direct Distribution business units within Allstate Insurance. Held various positions of leadership within the Field Claims Department* Started as Claim Representative specific to casualty portion of business* Responsbilities included negotiations and settlement of large Bodily Injury Claims; including cases in suit* Promoted to various leadership roles within claim department including Unit Claim Manager for personal lines, non-represented and represented injury teams* Proficient in auto estimating of damaged vehicles

  • Marketing Manager

    Jan 2003 - Jan 2006

  • Project Manager

    Oct 1996 - Jan 2003

  • Claims Manager

    Nov 1987 - Sept 1996
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  Allstate Insurance Company

  Dec 2006 - Feb 2016

  *Provides leadership within Claim PMO responsible for the investment of over $18M year in discretionary technology spend *Accountable for capabilities including project intake/work-flow, gating, CBA development & approval, business and technology capacity planning, transparency on project health & progress and tracking of project-related expenses and benefits*Engages leadership across both department & enterprise to improve decision-making and ensure projects proceed on their basis of their strategic alignment to the objectives of the organization *Collaborate with business unit leaders to review, shape and integrate funding requests into the prioritization process Show less

  • Claim Project & Portfolio Manager

    Apr 2012 - Feb 2016

  • Management Consultant

    Jan 2010 - Mar 2012

  • Six Sigma Master Black Belt

    Dec 2006 - Dec 2009
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  Allstate Insurance

  Feb 2016 - Jul 2017

  Claim Integrated Digital Enterprise - Program & Portfolio Manager

  *Directed and managed the execution and delivery of the Digital Operating Center program which is the largest claim initiative delivered in our company’s digital transformation journey *Led and provided oversight of individual project plan and deliverables as part of the overall Digital Operating Center portfolio *Provided upward coaching and development to multiple stakeholders that led to improved collaboration and team dynamics *Exceeded program timelines resulting in an industry advantage, improved cycle time, and enhanced customer experience while providing a run rate benefit of nearly $20M *Key contributor to the approach, development and delivery of the Claims Integrated Digital Enterprise strategy*Led the creation, facilitation and oversight of the 2017 Claims IDE Business Plan Show less

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  Allstate

  Jul 2017 - now

  Sr. Manager - Auto Workflow