Mohammed Ismail

Experience

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  Brent Council

  Apr 2005 - Aug 2010

  Library Assistant

  • Answered and resolved any enquiries within clear guidelines to ensure a high level of customer satisfaction.• Issuing books to customers and returning, shelving and tidying library stock.• Registering new customers using the Open Galaxy database.• Cash handling, including the use of the till.• Sent appropriate correspondences to customer requests/complaints to ensure the fast and satisfactory resolution of customer enquiries.• Maintained and amended the customer database to ensure accurate records are maintained to ensure high levels of customer service.• Assisting in the preparation and mounting of displays and exhibitions.• Delivering individual and team results against identified key performance indicators through own performance and promoting a culture of teamwork. Show less

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  Curzon Crescent Children's Centre

  May 2009 - Aug 2009

  Administrator

  • Answering calls coming into the Children’s Centre concerning general queries and request for application forms. • Filing and photocopying of standard documents.• Maintained the database to ensure it was updated, spreadsheets as well as manual records.• Creating office documents such as letters for parents and posters for events and activities.• Answering the telephone in a polite manner and transferring calls to relevant colleagues as requested.• Receiving and sending faxes and e-mails on a daily basis.• Updating the SIMS database daily.• Monitored office supplies and created purchase orders using SIMS FMS database. • Other general duties associated with the smooth running of the office. Show less

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  Sitel

  Aug 2010 - Feb 2012

  Sony Advisor

  • Provided high quality telephone technical support for Sony Playstation products.• Gave advice and information about Sony Playstation products and services, whilst assisting with any customer enquiries.• Kept records of customer information on the database while adhering to the Data Protection Act 1998.• Processed Credit and Debit card payments over the phone.• Contributed to the Sony Playstation knowledge base by informing product specialists of new solutions to technical issues as they arose.• Kept abreast of technological changes and procedure updates regarding Playstation products.• Arranged deliveries of Sony Playstation products such as remanufactured units and peripherals to customers when required. Show less

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  The Listening Company

  May 2011 - Sept 2012

  Sky Sales Advisor

  • Provided a combination of inbound and outbound direct telephone sales.• Sold Sky TV packages, broadband & residential telephony packages.• Used great selling skills to deliver customer centred solutions.• Consistently met sales targets and achieved bonuses.• Processed Credit and Debit card payments over the phone.

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  SEGA Europe Limited

  Jan 2012 - Jan 2013

  QA Functional Tester

  • Worked on various projects including Sonic & All Stars Racing Transformed, Aliens: Colonial Marines, Football Manager 2014, Company of Heroes 2 and Total War: Rome 2. Credited in Company of Heroes 2 and Total War: Rome 2.• Used test scripts and testing skills to find bugs and identify the severity and risk to the product.• Followed instructions accurately and in a timely manner.• Entered professional, clear, accurate and complete bug descriptions.• Honestly and effectively communicated important issues and actively worked with colleagues when needed.• Assisted with coordination of group-based testing. Show less

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  British Gas

  Nov 2014 - Aug 2015

  Smart Energy Expert

  • Installed, maintained and replaced Gas and Electric meters.• Diagnosed faults and resolved installation issues.• Risk assessed customers’ homes identifying any safety issues.• Kept van stock in order and maintained supplies.• Explained meter operation to customers and gave energy efficiency advice.

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  Feral Interactive

  Apr 2016 - May 2017

  QA Lead

  • Liaising with a full development team, artists, programmers and producers in a small development studio. Working in tandem to ensure optimum QA testing.• Acting as the primary point of reference for titles being ported. Keeping track of performance and stability between builds.• Managing a JIRA database, checking each bug that is entered and flagging high priority issues to developers as required.• Creating test cycles for each new build, making sure the game receives the correct amount of coverage in all areas.• Helping production to determine minimum / recommended specs, recommended graphics presets and supported drivers.• Coordinating large scale multiplayer tests. Show less

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  Sei Mani

  May 2017 - Nov 2017

  Collaboration Practitioner

  • Creating a wide range of client specific self-service ‘how to’ content• Organizing and conducting group and 1-2-1 coaching and training• Delivering WebEx Genius Bar services to Sei Mani clients that include, system, mobile and application testing• Providing end user support over multiple channels such as telephone, email and instant messaging.• Providing adoption services for software such as Egnyte and WebEx for clients