Jerome McCann

Experience

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  MERRILL LYNCH CORPORATION

  Mar 1999 - Mar 2001

  SYSTEMS ENGINEER CONSULTANT

  Developed and modified a wide range of server, workstation, and user unattended installation scripts to effectively integrate hardware and software applications for 750+ branch offices in the U.S.

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  NOVARTIS PHARMACEUTICALS, INC

  Feb 2002 - Sept 2004

  APPLICATION PACKAGING ENGINEER CONSULTANT

  Develop and test robust software packages for corporate benefit. • Consulted on technical and business equipment specifications for installations.• Utilized snap shot and MSI technology to create and test third party and in-house applications. • Modified application packages to meet Novartis standards.• Performed application functional testing for the business to validate basic functionality. • Created automated test scripts using Compuware QA Run.

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  MULTIPLE COMPANIES • Various Locations

  Oct 2004 - Oct 2006

  DESKTOP ENGINEER & CONSULTANT

  Utilized extensive technical expertise to manage support complex operations on behalf of Johnson & Johnson NCS, Computer Sciences Corporation, and the Merrill Lynch Corporation. • Developed and deployed SMS packages for North America on behalf of Johnson & Johnson.• Certified scripts for North America and Latin America distribution using a global certification test plan.• Standardized desktop images quarterly using Ghost v8.0 and Microsoft Sysprep while serving Computer Sciences Corporation.• Analyzed and evaluated new hardware and software to ensure compatibility within existing environment. • Evaluated anti-spyware enterprise management solutions from three major vendors.• Created and implemented product profiles for new desktop applications.• Employed stellar troubleshooting capabilities to provide 3rd level support and solutions for internal and remote offices. Show less

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  ALLERGAN PLC (FORMERLY FOREST LABORATORIES, INC.)

  Nov 2006 - Jul 2015

  Senior Desktop Engineer

  Orchestrated all efforts to manage and maintain all systems for a user community consisting of 6,000+ with a top performing team of 8 Engineers and Consultants. • Promoted to the Senior distinction in 2008 upon demonstrating outstanding capabilities.• Coordinated a comprehensive application compatibility evaluation for Windows 7 deployment and launched the remediation project spanning 600+ applications.• Secured a 98% success rate in repackaged new and proprietary company applications.• Utilized extensive change management expertise to manage application remediation and migration projects during company mergers, acquisitions, and divestitures.• Packaged applications using VMware Thinapp, Wise Package Studio, InstallShield, and Altiris. • Managed VMware Virtual Desktop Infrastructure (VDI) for Application Development and User Acceptance Testing.• Ensured optimum quality through rigorous application containers by leveraging Microsoft Active Directory Groups, BMC Marimba Blade Logic Automation for Application Distribution, SCCM 2012 Configuration Manager, and Altiris Enterprise Deployment Solution.• Drafted and implemented documentation and Standard Operations Procedures (SOPs) for application packaging and deployment, ensuring unified processes company-wide.• Fostered and cultivated collaborative lines of communication with Project Managers on major projects to develop innovative solutions to meet/exceed business goals.• Meticulously analyzed and projected staff requirements for budget purposes.• Successfully automated various tasks using WinBatch and VBscript by developing scripts executed during application installs/uninstalls.• Proactively mentored IS support staff and client engineers to facilitate enhanced collaboration and increase productivity. Show less

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  LORENZ Life Sciences Group

  Sept 2016 - now

  Senior Client Services Consultant and Project Manager, North America

  • Manage projects including customer kickoffs, implementation from initiation to go-live, upgrades and third party hosting implementations • Perform installation, validation, and configuration and migration related services in North America.• Provide advice internally as well as to external customers/prospects regarding products, services and industry trends.• Working with 3rd party cloud staff or AWS cloud staff.• Provide assistance to internal LORENZ staff in IT related matters including but limited to setting up computer environments, demo environments, helping with SVN set up etc. • Representing LORENZ in conferences globally.• Taking on responsibilities for other projects for the international group. Show less