Rob H.

Experience

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  BT Openworld

  Jun 2001 - Aug 2002

  Customer Advisor, Product Specialist, Team Leader - (Contract Work)

  • Managing, supporting and monitoring a Team of 10 Staff.• Dealing with high level of Customer Comments and Solving high level technical issues. • Conducting Back to Work Interviews, Managing Sickness cover.

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  Bombardier

  Jun 2006 - Dec 2007

  Document Control - LUP Division

  • Managing the RED DOT / access database. • Document control. • Delivery of software training. • Generate and maintain user accounts.

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  Skanska

  May 2008 - Dec 2008

  Defects co-ordinator / Software Trainer - (Contract Work)

  • Production of defect / snagging guides for all Floor and Site Managers.• Co-ordination and implementation of all training software and process sessions. • Production of all training and technical documentation. • Acting as main site contact for defect management and management of subcontractors. • Creating and maintaining a Defect Database both in BOL (Buildonline), Excel and Access.

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  UK Department of Health

  Apr 2009 - Aug 2010

  Analytical Support Officer - (Contract Work)

  • Working within the Commissioning Analysis and Public Health Observatories to help produce health investment packs and E- Guides for all Primary Care Trusts (PCT’s) across the UK. • Calculating trends, growth rate forecasts for future years and mortality rates for PCT populations. • Providing support for the Projects Software enhancement UNIFY 2. • Providing training for PCTs, Strategic Health Authorities (SHA’s) and the NHS.• Planning and shadow writing test scripts for core modules.• Process and provision of statistical data stored in UNIFY and extraction for SHA or PCT.• • Planning and shadow writing test scripts for core modules.•• Process and provision of statistical data stored in UNIFY and extraction for SHA or PCT. Show less

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  Lowell

  Nov 2010 - Mar 2011

  IT Operations - (Contract Work)

  • Ownership of batch and bulk file loading activity in live and test environments.• Meeting agreed business Service Level Agreements (SLA’s) for regular task requirements.• Troubleshoot data related user queries, acting as Expert user.• Development, Testing and Implementation of new processes and system enhancements.• Development and maintenance of Business Process Documentation.

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  Amey

  Mar 2011 - Mar 2014

  Facilities Helpdesk / Hard Services & QA

  •Managing Helpdesk staff to support Client and Amey FM teams based at 8 Client Sites Nationally. •Supporting the account team in the provision of a Comprehensive FM Service to Client Buildings. •Management of all UK site tasks using a dedicated software system CAFM.•Research and Development of Case Studies for Account Profile. •Development and production of scheduling guides, processes and management reports.•Implementation of health & safety procedures (i.e. first aid/fire warden) and delivery of training. •Support with health and safety inspections, writing risk assessments and method statements. •Maintenance of all hard services and compliance data, ensuring documentation control is established for all sites. (Documentation included, (023 – Stat Compliance, PPM Schedules, Site Improvement Logs, Asset Risk Register and Site supply chain)•Hard Services compliance training for Amey staff across UK. •Resolution of compliance issues in accordance to ISO industry standards. •Construction, development and maintenance of a dedicated hard services database. Show less

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  CBRE UK

  Mar 2014 - May 2016

  Quality Assurance

  • Implementation and management of a comprehensive audit programme.• Analysis of all quality problems to identify trends and implement changes. • Producing high level documentation, reports and statistical reviews. • Ensure implementation of QA/Best Practice systems• Responsible for all activities, controls, processes and procedures to ensure implementation of required QA and Best Practice systems into Asset Service UK in a timely and robust manner.• Updating CBRE website with correct procedural documentation and legislation. • Main point of contact for implementation and development of the CBRE QA SharePoint. • Training all staff on new process and procedures in line with the QA Audit process. • Involvement with ISO auditing process.• Undertake analysis of all quality problems to identify trends and provide feedback where applicable Show less

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  NHS

  Jun 2016 - Mar 2017

  Project Coordinator - (Contract Work)

  ► Leeds Care Pathways• Creation and development of each ‘Clinical Pathway’ and ‘Map of Medicine’ outcome for entire Leeds region - http://nww.lhp.leedsth.nhs.uk/LeedsPathways ► Smartcards and Informative Governance • Transfer of all system generated smartcard users’ profiles and available positions for the 3 CCGs.• Management of batch removal of all defunct organisations profiles• Maintenance and creation of all user positions, including sponsor access, privacy officer and caldicott guardians • Compliance and quality assurance overview in relation to information and data protection. • Main Smartcard Sponsor for Leeds West CCG and practices to register new staff. • Author of Smart Card – User Guidance Documentation for all Leeds CCG staff. • Production of technical documentation, communication, and strategies for all CCG’s and practices.• Main trainer for NHS and practice staff for smartcard processes.► Technology and I.T• Working closely with GPs and Practice Managers to test and evaluate various technologies. • Project management of the GP IT distribution plan and testing schedule. • Network trouble shooting• Procurement of additional software and hardware. • Project management for roll out of Skype for Business and instant messaging including production of technical documentation and training materials. • Support for both NHS Leeds North & North West Clinical Commissioning Groups in Leeds Show less

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  Jet2.com and Jet2holidays

  Apr 2017 - Nov 2017

  Facilities / ISO 9001 / Data Analysis - (Contract Work)

  - MI / Data analysis / data mining, reporting on invoicing, spend calculations, financial analysis for all staff uniform stock/spend. - Managerial dashboard creation, reporting and analysis - Procurement analysis and reporting. - Creation of business processes (invoicing, purchase orders) and all other document control (ISO9001). - Creation and maintenance of budgeting system and data input system to pull in all business area data. - Training staff on all new processes and documentation- Use of Ebis invoicing system to check and approving purchase invoices through the electronic processing system, ensuring that they are correctly coded and are as ordered- • Management of Mobile Phones, issuing to new starters, liaising with service provider, checking monthly invoices and circulating cost centre spend information monthly Show less

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  NHS England Digital Profession

  Nov 2017 - Jun 2018

  Senior Business and Operational Delivery - (Contract Work)

  - Risk Management – Developing Risk schedule, reports to highlight all areas of awareness throughout organisation- GDPR – Tracking, Analysing and reporting on company process and providing overall Quality Assurance to ensure compliance- Development of SharePoint Site along with processes which fall under IS09001 – Document Control and System Processes as well administer and Manage OAS SharePoint including publishing communications.- Managing and maintain all business planning deliverables and milestones to ensure compliance- Collate and update Corporate registers as required, to quality and deadlines - Provide administration of governance such as risk and issues monitoring and updates within the system- Requests of information (regular and ad hoc) using initiative and forward business schedule.- Track and monitor actions from Boards and other meetings to ensure OAS delivery to commitments - Co-ordinate and facilitate updates on delivery plans developing relationships with required stakeholders- Proactively manage responses to information requests to suit stakeholder. - Complete initial quality assurance and request updates as required. - Manage documents and submissions in line with agreed document process (KPI’s, SLA’s)- Accurately collate information into standard templates and other regular submissions ensuring QA- Provide Administration support such as meeting room booking and collation of information - Administer and Manage OAS SharePoint including publishing communications as and when required. - Collate and update Corporate registers as required, to quality and deadlines - Provide administration of governance such as risk and issues monitoring and updates within the system Show less

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  Sodexo

  Jun 2018 - May 2022

  Lead Technical Asset Management Data Analyst

  Day to day – - Delivery of accurate asset data on time to stakeholders and for onward transfer to Maximo. - Coordination of all surveyors and team deployment requirements to sites across the UK. - Handling all data received from Technical Field Surveyors both internal and external, including quality assurance review of data.- Production of weekly update reports outlining deployment / project progress through surveying along with asset capture statistics and location verification and completion New data management systems and process – - Design and implementation of a QA process for Kykloud output exports and portfolio reports as well as Co-ordinator / data analyst processes. - Design and implementation of a QA process for Kykloud output to be tailored for Maximo Output report and review and scoping tool.- Design and implementation of deployment planner, weekly tracker and pipeline tool.- Design and implementation of an intuitive scoping/QA tool that analysing surveyed data against the original scope agreed at kick off. Design and implementation of the new Sodexo branded scoping document - to accompany each deployment. Finance – - Main point of contact for "Asset Surveying Team" finance issues included timesheets, invoices and queries and purchase ordered along with the design and implementation of dedicated tracking system. - Main point of contact for external surveyor timesheet approval and quality assurance. - Main point of contact for to provide project expenditure detail. Kykloud (Asset Management Software) – - Main point of contact for all issues raised from asset surveying team through RAIDS log. - Main point of contact for evolution and updating of both the Fabric and M&E mandates for input into Kykloud following all surveyor feedback.- Main point of contact for “Asset Surveying Team" for any updates required for asset taxonomy.- Main point of contact for follow up training following initial training and system admin. Show less

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  NHS Property Services Ltd

  May 2022 - Sept 2022

  NHS Property Services - Infrastructure Asset Survey Data Analyst - (Contract Work)

  • Responsible for the data transformation of Infrastructure Asset Survey data.• Acquiring data from primary or secondary data sources and maintaining CAFM database.• Record keeping properties subjected to data transformation.• Develop and maintain data transformation processes and procedures.• Act as the Responsible Person (RP) for data validation between CAFM System and Surveys.• Record keeping of data not loaded into CAFM System.• Liaise with Technical Delivery Managers and Vendor Management for additional PPMs.• Work closely with the CAFM Manager and Infrastructure Asset Manager for data sources and data integrity.• Work closely with the Asset Survey Programme’s Project Manager.• Populate the transformed data into Data Load Template and Data Change Templates monthly.• Adhere to NHS Property Services Maintenance Framework.• Generate monthly reports on data transformation progress.• Validate data is loaded into CAFM System correctly.• Any other requirements of Line Manager.• Collate Infrastructure Assets, PPMs and Location data that has been collected as part of the ongoing Asset Collection Survey.• Analyse the data collected against the existing data in the CAFM System using both excel formulas and manual data analysis techniques. Identifying which data already exists and requires updating, and which data that is new and requires loading.• Transform the data to populate Data Load Templates and Data Change Templates, ensuring accuracy within each data set.• Liaise with Technical Delivery Managers to ensure any additional self-delivered PPMs can be absorbed by the existing Engineering team.• Support discussions with Technology Services and Third-Party System Vendor where necessary to ensure successful loading of data into both the Staging and Production System Environments.• Carry out validation of data in both Staging/ Production after each load and provide sign off.• Incorporate best data governance practices and maintain data consistency. Show less

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  Moston - Contract

  Sept 2022 - Nov 2022

  Quality Assurance Manager

  Managing & updating the master project tracker & quotationsDefining project-specific QC rulesSupport Weekly client callsData QC checks & report developmentIssuing assets back to surveyor devicesUndertaking lifecycle updates (eventually)Confirm Moston QC to clientAssessing project status & updating trackerClient dashboard updates & submissionsdefining the data quality rules & interpreting clients data requirementsConfiguring the asset management system & training staffUndertaking quality audits and developing insights & reports. Show less

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  Car Care Plan

  Feb 2023 - Jul 2023

  GDPR & Data Governance Manager

  GDPR: Responsible for improving the current Data Protection processes within the business, focusing on establishing data flow logs and controls, DSARs, Data Incidents, training and other GDPR related work. Data Governance: Responsible for building and maintaining a robust data governance framework within the business, ensuring that targets for data quality are being met, and where areas for improvement are identified appropriate corrective action is carried out.Develop, implement, and maintain the data governance framework for the business. This will include setting the definition of good data quality. Introduce and own a system for monitoring data quality and compliance with the data governance framework, and where areas for improvement are identified, work with relevant stakeholders to bring the business up to standard. As a member of the Operational Resilience and Outsourcing Committee provide regular updates on data quality, any related issues and corrective action being undertaken. Promote the importance and value of good data quality and educate the business on the tools and techniques they can use to help achieve this. Act as a subject matter expert for regulatory standards and best practice relating to GDPR, PECR, data governance and data quality. Be the first point of escalation for matters relating to GDPR, PECR, data governance and data quality. Proactively identify opportunities to improve GDPR processes and data governance / quality. Collaborate with IT teams to ensure data management requirements are met. Show less

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  NHS Shared Business Services

  Oct 2023 - now

  Privacy & Compliance Manager

  ▪ To work with the Transformation Programme and Senior Management colleagues to develop service and digital strategies from a compliance and data protection perspective. ▪ To identify and lead on service improvement in relation to all aspects of compliance, data rights and ethics and equality. ▪ Provide support to the Transformation Programme when analysing good information practice, legislative requirements and equality in relation to new policy, service development and improvement.▪ To identify and lead on service improvement in relation to all aspects of compliance, data rights and ethics and equality. ▪ Be a source of expertise on Information Governance issues in respect of the UK (EU) GDPR. Data Protection Act 2018, the Freedom of Information Act 2000 and the NHS Code of Practice for confidentiality.▪ Develop and manage good compliance records, including (Data) Privacy by Design & Default (DPDD), Data Flow Mapping and Information Asset records, to actively assess Information Risk within the Transformation Programme and ensure that this is maintained via periodic review.▪ Be a source of expertise on Information Governance issues in respect of the UK (EU) GDPR. Data Protection Act 2018, the Freedom of Information Act 2000 and the NHS Code of Practice for confidentiality.▪ Working with the Transformation Programme to ensure DPIAs / IG / Counter Fraud Risk Assessments are completed (as appropriate) for each process affected by this transformation.▪ Ensure that IG / Privacy and Counter Fraud controls are considered at each stage of the transformation.▪ Develop an Information Asset Register for the Service, as these will aim to identify assets and associated risks.▪ Coordinate the supplier onboarding due diligence on behalf of the programme to ensure that the correct questions are completed by 3rd parties in a timely manner and stakeholders (IG / Security) are available to review / approve. Show less