Michael Daniels

Experience

• 

  Citi

  Jan 2009 - Apr 2012

  Customer Relations Manager

  • Balances customer needs and business requirements using strong problem solving and decision making skills while adhering to strict laws and regulations• Ability to effectively listen and understand difficult customer situations and convey empathy to customers• Resolves customer inquiries in a professional and courteous manner• Operate in a goal oriented environment, achieving individual and team performance targets

• 

  Cerner Corporation

  Apr 2012 - now

  • Consult with organizational leaders and management on compliance and regulatory strategy• Provide organization-wide monitoring, oversight, and support for compliance to Cerner Quality System (CQS) components.• Manage cross-functional projects and initiatives to achieve compliance-related business outcomes in partnership with key stakeholders• Research and communicate current and emerging compliance and regulatory topics relevant to the business• Propose solutions and lead efforts to mitigate potential issues and risks in collaboration with leadership and legal counsel• Manage proactive collaboration with business stakeholders and systems teams to ensure data integrity and compliance of new systems, interfaces or enhancements with government regulations• Analyze and improve processes related to efficient and effective implementation of Cerner’s Quality System (CQS)• Drive implementation of strategic continuous improvement initiatives across teams or organization(s)• Develop strategy for organizational activity and planning around internal and external audits Show less • Investigates, analyzes, and provides comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. • Responsible for thorough documentation related to investigation and issue resolution. • Provides troubleshooting support and knowledge transfer for associates. • Provide on-call support and pager rotation, as applicable. • Works in accordance with corporate and organizational security policies and procedures.• Understands personal role in safeguarding corporate and client assets. • Takes appropriate action to prevent and reports any compromises of security within scope of role. • Accountable for communicating and working with the client to resolve key issues. Show less

  • Compliance Manager

    Oct 2016 - now

  • Senior Operational Analyst

    Apr 2012 - Oct 2016

  • Compliance and Quality Specialist

    Apr 2012 - Oct 2016
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  H&R Block

  Apr 2022 - now

  Senior Auditor