Matthew Johns, CTA

Experience

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  Bob Evans Restaurants, LLC

  Sept 2014 - Sept 2017

  Server

  Throughout my 3 year stint at Bob Evans I gained foundational knowledge and passion for customer service. I also received a very well rounded restaurant operations view, as I was served, host, carryout specialist, and dishwasher. I also learned the importance of knowing how to use a point-of-sales system to accurately record sales and order specifications to prevent errors.

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  City Barbeque

  Oct 2017 - Jan 2019

  Caterer

  During my time with City Barbeque, I learned the importance of preparation and strategic planning even when you do not full know what space has been allotted at a venue. Using quick thinking and adaptability to do my part in creating successful events all over Central Ohio in many different venues. Food safety was another important part of this position especially when participating outdoor events. As a caterer it was my job to ensure the quality of the brand and their unique style of customer service be portrayed to clients and guests to secure future events. Show less

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  Fadó Irish Pub

  Aug 2018 - Jul 2019

  Server

  As a server at Fadó, I used my foundation of customer service skills to create a conversational, one-of-a-kind dinner experience for our guests. In this position I also partook in exemplary service recovery procedures. With years of serving experience I was effectively able to anticipate guest needs, suggestive sell, and up sell to achieve sales goals.

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  AC Hotel Columbus Dublin

  Feb 2019 - Jul 2019

  Rooms Department Intern

  While working at AC Hotel Columbus Dublin, I received a depth of training in the rooms department. Here I further developed my operations skill set while working in housekeeping, food and beverage, and front desk. During my time in housekeeping I learned the hard work and strategic planning that goes into turning a sold out night of 150 rooms for another sold out night the day after. I also worked in a supervisory capacity in charge of quality assurance, inventory, and problem resolution.

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  The Ohio Union

  Mar 2019 - Jun 2020

  Event Planning Intern

  Throughout my experience in this role I have gained a holistic view of what it take to coordinate an event. I have been able to hone my customer service skills when operating as an "event contact" and via email when translating what a client wants in their event into our system to make it come to life. On top of this I get to utilize my operations knowledge for determining event layouts on our diagramming software.

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  Archaic Properties

  Jun 2020 - now

  Sales and Leasing Manager