Sheas Kadermon

Experience

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  IBM India Private Limited

  Apr 2001 - Jan 2004

  Lloyds TSB HelpdeskManaged inbound and outbound calls Providing exceptional customer service at the first point of contact involving unscripted conversations to facilitate positive outcomes and promote suitable services and products. Perform cash application through remittance advice and statements through internal finance department. Report issues to line manager in accordance with escalation policy.Maintain up-to-date knowledge of all regulations and compliance whilst identifying customer needs.Support the wider team to ensure that performance standards and business objectives are met. . Delivered high-quality customer service comprising of handling calls and undertaking a range of processing tasks ensuring relevant productivity and quality measures are achieved for customers in line with Lloyds Banking Group specified process and procedures. Show less

  • Quality & Compliance Officer - IBM Lloyds TSB

    Mar 2002 - Jan 2004

  • Customer Service Advisor

    Apr 2001 - Jan 2004
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  American Express

  Jan 2004 - Jun 2007

  Business Development Executive - Merchant Sales

  Significantly improve the corporate client base, profitability, and customer service As set and agreed with general managers.Deliver dramatic sales growth through market analysis and understanding of business from different market segment and develop and maintain healthy Customer relationship.Identify decision makers, perform need analysis, prepare proposals and Presentations, Build and expand executive level relationship.

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  FGB

  Jul 2007 - Mar 2012

  Business Banking Officer - Commercial Banking

  Identifying the business banking needs of the clients through proactive relationship management and provided effective solutions through value based products and services.Providing high levels of customer service leading to enhanced client satisfaction and loyalty.Managing the transaction banking needs of clients on a daily basis.Manage delinquent loan portfolio, negotiate and implement effective plans to recover amounts due.Analyze financial data, prepare credit reports and monitor loan activities for borrowing clients. Develop new banking relationships with business prospects.Provide industry / market updates to Corporate Desk.Analyze financial statements of corporate clients and introduce them to Corporate Banking Team.Service existing business banking client base.Work with branch partners to maximize sales efforts to business customers. Show less

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  ORIX Group

  Mar 2012 - Apr 2017

  Assistant Manager - Credit & Marketing, Asset Finance

  Asses and manage business risk by ensuring proper risk mitigation, structuring, sound financial analysis, quality proposals & timely account review.Ensure individual targets of Income, Volume of sales generated, new customer acquisition and increased business from existing customers.Assess the financial and business risks involved in lending particular business mainly by looking at the company’s competitive position within its industry, its strategic direction, management quality and financial profile.Identify, develop and retain profitable portfolio of customers which will help meet the assigned targets.Review the market trends to identify profitable opportunities in selected segments in line with policy and risk appetite.Prepare and structure high quality proposals in line with polices and regulations.Visiting customers, conducting credit reviews and proposing appropriate recommendations.Regular review of available securities to ensure perfection of documentations and risk coverage at all times.Regular review and monitoring of accounts performance to identify areas of potential growth and/or risk.Provide professional advice on Business Banking products and services to customers including financing and liabilities products as well as standard banking services.Critical analysis of credit portfolio quality and monitoring repayment behavior of various categories of clients.Actively source business and follow up sales leads within designated market segment.Maintain high standards of customer service, customer satisfaction levels, compliance procedures and adhere to predefined management best practice.Actively participate in all corporate banking sprints.Utilize prescribed selling techniques to maximize sales opportunities. Show less

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  COMMODITIES

  May 2017 - now

  Regional Manager