Mihir Thakkar

Experience

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  CMC LTD

  Oct 2011 - Oct 2013

  Functional Consultant

  Developed application by mapping client requirement, provided customized solutions, finalization of product specifications and selection of appropriate techniquesOrganized & managed resources for the project that entails creating project estimates, work breakdown structure, project plan, contingency plan & schedules, identified risks within defined scope, quality, time and cost constraintsConducted gap analysis, study of CRM processes and root cause analysis to identify gaps and prepared OBIEE analytical report based on requirement for project improvement Show less

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  WNS Global Services

  Jan 2014 - Aug 2015

  Sr Program Analyst

  Engaged in the implementation of Oracle CRM On-Demand (OCOD) and Proposal & Contract Management System (PACMan) on agile scrum methodologyInteracted with the clients, i.e. CRM sales users and vertical heads (to get the requirement), to plan the proceedings whilst developed the business modules, process flow diagrams and opportunity life cycleInvolved in preparing design documentations and planned the proceeding, to be completed within the estimated timelines and engaged in troubleshooting the issues raised by designing technical solutionsEvaluated, planned & executed changes to processes in test environment and initiated the process of user acceptance testing (UAT) to gauge all specifications are met while maintaining standards to maximize efficiencyPrepared user manuals and service deck & quick guide documents for users whilst supported L2 support team and stake holders throughout the project execution, i.e. requirements, specifications & design documentsDeveloped various reports for analytical purpose and provided CRM training to sales staff, pricing team, vertical heads and CXO’S about the product/domain, i.e. opportunity flow life cycle Show less

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  Infosys

  Aug 2015 - Jun 2017

  Functional Consultant

  Prepared design documentations, planned project proceeding, conducted requirement analysis and responsible for solution development within estimated timelinesInvolved in software development life cycle, programming techniques; prepared reports to gauge project progression whilst updated the dashboard on a regular basis & strictly adhered to the event calendarLiaised with business clients to understand the requirements and implemented the same to get the specified results and concluded feedback to enhance solution performance & stabilityDeployed the Siebel test cases in test environment and initiated the process of user acceptance testing whilst conducted peer review of test scripts, involved in fixing bugs and technical errors occurred Show less

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  Excellon Software

  Jun 2017 - Aug 2018

  Sr Business Analyst

  Working as an onsite coordinator for one of our client Bajaj and managing all the projects for 2-Wheeler and 3-Wheeler business. Associate closely in project – strategic & operational planning, information management to ensure challenges & opportunities are anticipated in advance for proactive decisions. Spearheading the project management activities with core accountability for project deliverables, stakeholder management, client satisfaction, schedule & requirements management and overall project team performance. Also worked on large enterprise solutions as well as mobile applications solutions. Also implemented the Bajaj 2-Wheeler and 3-Wheeler app which is available on android play store. Show less

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  InfoVision Labs

  Aug 2018 - Nov 2021

  Project Manager Scrum Master

  Facilitating the scrum events such as sprint Sprint Planning, Backlog Refinement, Sprint Review/Demo, Sprint Retrospective, Release Planning and Scrum-of-Scrums.Accountable for identifying the tangible growth areas and applying the improvement for future sprints.Guide the development team and Product Manager on Agile scrum practices and valuesGuide the development team on how to get the most of out of self-organization and strive to develop teams into high performing teams.Work with project manager and product owner on establishing sprint deliverables and timelines within the timelines committed to the Business.Remove impediments or guide the Development Team to remove impediments through communication and transparency of impediments. Provide regular status on the project progress and execution to project manager.Highlight areas of risk and concerns, judge impacts, and offer solutions and alternatives. Escalate project and process roadblocks, risks, and constraints Retrospectively evaluate results and determine lessons learned to continuously improve them.Support and educate the Product Manager, especially with respect to grooming and maintaining the product backlog.Acts as a single point of contact for project status. Maintains communication with project stakeholders and senior management. Sets and meets commercial expectations.Addresses problems through risk management and contingency planning and presents solutions and/or options to management. Ensures effective implementation of solutions/changes.Has good understanding of industry Agile project management practices, tools, and techniques. Recommends new process and tools to achieve advanced project management.Understands organizational technical policies and establishes goals for project teams which develop business applications and information services products. Show less

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  Accenture

  Nov 2021 - now

  Agile Project Manager