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Katherine Brown

Katherine Brown

Summer Camp Counselor

Followers of Katherine Brown844 followers
location of Katherine BrownAustin, Texas, United States

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  • Timeline

  • About me

    Implementation Manager at Meltwater

  • Education

    • Texas A&M University

      2010 - 2014
      University Studies Business with minors in Communication and Human Resource Development Business

      Activities and Societies: Alpha Chi Omega Women's Leadership Conference SHRM Majored in University Studies Business and minored in Communication and Human Resource Development

  • Experience

    • Lifetime Fitness

      Jan 2010 - Jan 2011
      Summer Camp Counselor

    • Texas A&M University

      Aug 2010 - May 2014
      Student

    • SB Valuation

      May 2011 - Aug 2011
      Administrative Assistant

    • Round Rock Express

      May 2012 - Aug 2012
      Employee

    • International Student Volunteers

      May 2013 - Jun 2013
      Volunteer

      Volunteered at a children's home in the town of Sangkhlaburi, Thailand Helped with activities around the home such as farming and painting

    • Christ United

      Sept 2013 - May 2014
      Nursery Worker

      - Cared for the children of the members of Christ United Church

    • Cortiers Real Estate of College Station

      Jan 2014 - May 2014
      Marketing Intern

      - Assisted with marketing and promotion of Cortiers Real Estate by monitoring all social media outlets and by completing several different marketing projects such as real estate flyers and postings

    • Newgistics

      Jun 2014 - Jun 2015
      Solution Services Specialist

      - Coordinated logistics channels for clients such as Neiman Marcus, Footlocker, and H&M - Ensured cooperation, efficiency and success of their fulfillment, returns, and deliveries by generating detailed freight reports and maintaining constant communication with involved parties - Created and sent email mass communications to our returns, delivery, and fulfillment clients (upwards of 300 companies) to inform them of disruptions along logistics channels

    • UShip

      May 2016 - Aug 2019

      - Worked with LTL Operations team on inbound and outbound communication with commercial freight companies and shipping customers to ensure a smooth and seamless experience - Managed the top 25-30 highest volume accounts to ensure growth and retention as it applied to their freight needs through the uShip LTL platform - Maintained and expanded customer relationships to ensure customer satisfaction and problem resolution - Helped to define the LTL Account Manager role, bonus structure, and job responsibilities/processes Show less

      • Account Manager

        Jan 2019 - Aug 2019

      • LTL Support Specialist

        Dec 2017 - Aug 2019

      • Member Support Specialist

        May 2016 - Dec 2017

    • HOp Life

      Aug 2019 - Feb 2022
      Customer Success Manager

      - Managed onboarding, training, and implementation for my portfolio of hOp communities (~250 properties) - Constantly advocated for and supported customers to ensure long term engagement, usability, retention, and overall satisfaction in the hOp product - Worked cross-functionally with Sales and Product organizations to gather and implement valuable customer feedback - Managed renewals and upsell opportunities

    • Meltwater

      Feb 2022 - now
      Implementation Manager

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by International Student Volunteers on Jun 2013
      International Student VolunteersAssociated with Katherine Brown

    • Volunteer

      Issued by HOSTS on Jan 2014
      HOSTSAssociated with Katherine Brown