Anna Savenko

Experience

• 

  Zoom Support.

  Feb 2017 - Jun 2018

  Sales Representative

  I was a top-selling agent with the highest $ per-sale rate. - Boosted department sales by 30% through effective engagement with potential customers, understanding their needs, identifying pains and addressing them to complete sales.- Quick-on-my-feet decision-making and problem-solving lead to a higher conversion rate.- Mentored new joiners and created tech guides

• 

  Tata Consultancy Services

  Jan 2019 - Jan 2021

  Service Desk Analyst

  - Quickly earned the respect and trust of coworkers- Understood customer needs, provided clear instructions, and became a "go-to" agent for the majority of the users.- Managing multiple requests and priorities at the same time without missing target SLAs and 97% Customer Satisfaction- Mentored junior analysts, fostering team cohesion and nurturing individual growth in technical troubleshooting and customer service skills.

• 

  NFTrade

  May 2021 - Aug 2023

  Advanced from Personal Assistant to CEO to overseeing company Business Operations (Product, Marketing, HR, BD) within a year. The core team member, managing strategic projects across software development, integrations, partnerships, and marketing.- Quickly gained expertise in the new domain (Blockchain, DeFi, & NFT)- Acted as a liaison between the CEO and all teams (products, development, marketing, partnerships, BD, legal), leading to the company becoming a top 3 NFT marketplace within 6 months of launch (2021-2022).- Managing competing priorities to provide a clear vision to the teams involved.- Established and scaled core processes in the company as it grew from 4 people startup to 25 people company in 4 locations.- Recruited and hired all remote employees, with most staying for over a year.- Represented the company at multiple conferences, organizing external events and company trips. Show less

  • Chief of Staff

    Mar 2023 - Aug 2023

  • Operations Manager

    May 2021 - Mar 2023
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  Room 8 Studio

  Dec 2023 - Nov 2024

  Business Process Analyst