Deeksha Agari

Experience

• 

  Parth Parenteral Pvt. Ltd. | Alps Pharmaceuticals Pvt. Ltd.

  May 2016 - Jul 2016

  Quality Assurance Quality Control
• 

  Shashwat foundation

  May 2018 - Jul 2018

  NABH Quality Manager

  - Co-ordinated meetings regarding NABH trainings with stakeholders to ensure patient safety and quality of healthcare.- Training of Staff and monitoring quality indicators of NABH.- Auditing on various functions of the hospital via HQ PULSE software.- Data Analysis and regularising the staff records.- Managing mock drills ensure safety audit procedures are followed.

• 

  ICICI Bank

  Jul 2019 - Jan 2020

  Deputy Manager

  - Relationship Management for a portfolio of HNI customers.- Ensuring turnaround time of Service request raised by internal and external customers.- Providing banking services and investment advice to high net worth clients.- Hands on experience on working on financial software such as Finacle, FCRM, CRMNext.

• 

  BYJU'S

  Jul 2021 - May 2024

  -Conducted regular data analysis to monitor key performance indicators (KPIs) and created detailed reports to provide insights to management for informed decision-making.-Managed data integrity within Lead Squared and CRM systems.-Assisted data collection, management, and analysis to optimize operational efficiency and decision-making.-Achieve and exceed performance metrics such as response time, resolution time, and customer satisfaction scores. -Develop and implement comprehensive lead generation strategies to identify and attract potential customers.-Identify and define target audience segments based on market research and customer analysis to tailor lead generation efforts and messaging effectively.-Collaborate closely with the sales team to align lead generation activities with sales objectives, provide them with qualified leads, and gather feedback to improve lead quality and conversion rates.

  • Operation Analyst

    Jul 2022 - May 2024

  • Operation Executive

    Jul 2021 - Jul 2022
• 

  Visit Health

  Jun 2024 - now

  Team lead- Operations

  -Directed daily activities of a 15-member operations team, providing guidance, mentorship, and performance evaluations, resulting in a 20% increase in team productivity.-Managed workflow and task distribution, ensuring timely and accurate processing of claims, reducing turnaround time by 15%.-Prepared and presented detailed operational reports to senior management, highlighting key performance metrics and actionable insights for continuous improvement.-Directed daily activities of a 15-member operations team, achieving 0, 1, and 2-day TAT (Turnaround Time) goals. Show less