Ritchel Racho - Reynes

Experience

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  BRIGHTPOINT PHILIPPINES, INC.

  May 2001 - May 2002

  Customer Service Representative

  Detailed Duties and Responsibilities: · Receive all units from Cellular Network Operators (Smart/Globe telecommunications) and Walk-In customers and encode all pertinent information in the TMS. · Prepare and release finished goods in an agreed logistics arrangement and submit all necessary reports regularly.· Secure confirmation from Operator and Walk-In Customers for the job Orders requiring confirmation. · Advise Operator and Walk-In customers of any spare part, stock or any situation that could affect service standards.· Answer phones and respond to customer requests. · Sell product and place customer orders (cellphone accessories and parts )· Provide customers with product and service information. · Up sell products and services. · Transfer customer calls to appropriate staff. · Identify, research, and resolve customer issues (phone usage/features)· Follow-up on customer inquires not immediately resolved.· Recommend process improvements. · Deal quickly and efficiently with customer enquiries or complaints by phone, post or email · Expedite customer orders, including keeping them informed of delays or early fulfillment occasionally work antisocial hours in order to meet customers’ requirements (prepare Job Orders for Smart and Globe units), solve the problems and thus encourage future business · Proactively foresee possible delays or complications of repair and plan strategies to avoid or minimize them · Develop and implement new systems, procedures or working practices to improve customer service efficiency · Ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as compensation to customers. Show less

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  CD TECHNOLOGIES ASIA, INC.

  Jul 2002 - Oct 2005

  BRANCH MANAGER

  CD TECHNOLOGIES ASIA, INC.:Type of Business: Electronic Publishing Company (Legal research materials in CD Rom)Target Market: Lawyers, Law Students, Court Judges, Regional Trial Courts, Company Legal Business Development and Market Managemento Implements marketing and sales plan for the attainment of annual business targets.o Executes approved plans and projects for the assigned market segment/area.o Updates marketing and sales data and submit reports on a regular basis.o Maintains existing client base by regular follow up visits and helps expand the business by identifying line penetration opportunities.o Builds and widens customer base by identifying new markets and spotting new customers in current markets.o Conducts presentation, do product demonstrations, forward business proposals to existing/potential new clients, and manages completion of sales transactions. Customer Serviceo Builds strong rapport with customers by continuous management of product performance and service support, conducting business in most honest and fair manner.o Conducts training on the full features and actual use of the products. Administration and Coordinationo Coordinates with the other units of marketing and sales operations to provide customer information, and submit administrative reports required.o Coordinates with the Customer Service Division request on service schedules and other customer information.o Coordinates with Finance Department/Collections Group and support collection efforts. Product/Service Package Developmento Provides department/s concerned with necessary feedback gathered from customers that may be vital for the information of action plans to improve products and services.o Solicits customer comments and assists in the execution of programs/measures to improve product mix.o Performs other duties, which may be assigned from time to time. Show less

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  Eagle Express Lines, Inc.

  Jul 2006 - Nov 2008

  EAGLE EXPRESS GROUP. – CEBU BRANCHBranch ManagerIndustry: International ForwardingJuly 2007 - Nov 2008Place: Cebu City Job Summary : Manages all functions and has ultimate responsibility for achievement of sales goals, operational activities and staff of a branch. Develop new outside business. Oversee and ensure sales of new and existing business inside the branch and promote new sales generation outside the branch. Ensure quality levels of branch customer service. Ensure development and training of branch staff. Promote positive company image within the community. Oversee administration of all personnel issues. Ensure the protection of all branch assets. Operate branch within budget. Detailed Duties and Responsibilities: o Supervise Cebu Branch personnel on the respective job functions.o Implement company rules and regulations.o Develop plans and strategies for higher sales.o Develop cost effective methods to minimize expenses.o Conduct monthly branch meeting to assess the sales and operations performance of the branch.o Prepare and submit reports to the management as to the performance or any circumstances that may occur in the branch that cannot be settled in BM’s level.o Responsible for the resources of the management at Cebu Branch, periodic financial reports and budget preparation.o Responsible for making guidelines suited for the branch so as to reinforce the objectives of the company.o Responsible in evaluating branch employees as basis for the salary increase/promotions and interview prospective applicants.o Issue memo/announcement for the branch. Show less EAGLE EXPRESS LINES, INC. – CEBU BRANCHSALES MANAGERIndustry: International ForwardingJuly 2006 – June 2007Place: Cebu City o Exercise of direct supervision of the activities of sales staff including administrative supervision of customer service.o Formulation of effective marketing strategies and product planning development.o Orientation and Training of new salesmeno Implementation of sales administration policieso Supervision of sales personnel and customer service as far as these staff sales function are concerned.o Monitoring shipments of operation to ensure that the needs of the requirements of the clients would be met.o Assisting Accounting Department for collectiono Account serving development and maintenanceo Market research and development to upgrade services.o Market Expansion and promotion of the company’s services by means of calling new accounts.o Sending potential sales lead to Agents, answering queries of clients co-loaders and telesales.o Determine potential accounts to be called on by salesmen, support and follow through to have a higher chance of securing the account.o Establish standards on pricingo Having salesmen follow through on the more potential clients for actual visitso Endorsing potential account to customer service telesaleso Update clients with shipping details such as pick up/delivery time, location of shipment preparation of permits license and other government requirements, estimated time of departure and arrival, pre alerts and proof of delivery.o Updates clients on status of their shipments. Show less

  • Branch Manager - EAGLE EXPRESS GROUP

    Jul 2007 - Nov 2008

  • Sales Manager - Eagle Express Lines., Inc.

    Jul 2006 - Jun 2007
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  HAPAG-LLOYD PHILIPPINES, INCORPORATED

  Dec 2008 - Aug 2018

  Branch Manager (VISMIN)

  HAPAG LLOYD PHILS (VISMIN HEAD - Cebu, Davao, Cagayan and General Santos)Industry: International Shipping LinesDecember 2008 - presentJob Description: Responsible to handle over-all operations of the branch and has responsibility for increasing a branch office’s revenues and client base. Monitors the activities of outports (Mindanao Region), handles big accounts like DOLE. Handles the sales and operations in Mindanao offices as well (Davao and General Santos).Detailed Duties and Resposibilities:o Manage the day to day operational and Sales and Marketing activities of the branch to include: budgets, financial goals and processes of HLP.o Work hand in hand with all departments to ensure effective control of all processes.o Plan and develop systems and procedures to improve the operating quality and efficiency of the branch.o Analyze and document business processes and problems. Develop solutions to enhance efficiencies. Coordinate and implement solutions from process analysis and general branch projects.o Sell HLP services and achieve satisfactory profit/loss ratio and share of market performance in relation to pre-set standards and to general and specific trends within the industry and the economy. o Coach and provide career development advice. o Establish employee goals and conduct employee performance reviews. o Schedule and conduct branch meetings. o Responsible to meet branch productivity and quality goals. o Communicate with co - managers, GM on branch operations. Show less

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  Ultimate Beauty Companies and Nancy's Beauty Warehouse

  Aug 2022 - now

  Account Manager - E-Commerce Department Manager

  Develop processes and policies in the departmentRecruiting, interviewing and orienting new staff members. Monitoring and evaluating staff performance. Managing departmental sales. Setting strategic plans for long and short-term departmental goals and evaluating the outcomes.Responsible to increase the Sales of all E-Commerce Businesses of the companyMonitor the performance of shipping department to ensure that all orders for the day are shipped within the promised dateCoordinates the Receiving Department on inventory availability Show less