Dong Malwal

Experience

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  Williams Lea

  Mar 2015 - Sept 2016

  Williams Lea- Squire Patton Boggs LLP Law firm London-Document Sorting & distributing Mail to all members of the firm, including regular deliveries and collections from various departments.Checking unreferenced mail on the firm’s computerized matter records.Booking international & Domestic couriers & keeping records.Records & Archive duties; delivery and receipt of inbound/outbound files and deeds to the firm.Arranging for urgent files and deeds to be delivered in accordance with the contract.Maintaining all records and monthly statisticsPhotocopying & making Legal Documents in the Reprographics Department Show less Williams Lea- UBS, London Operating the Internal Mail service, including sorting and delivering incoming mail.Franking outgoing mail and advising on alternative postal solutions to clients.Managing storage areas across the office making effective use of limited space.Sending out Special and Recorded deliveries and ordering. Traveling to the DHL Barking Depot to sort & check the mail before sending the mail to the UBS building.Searching for clients on the Excel database & the UBS directory.Sorting mail & making sure it’s sent to the correct UBS building. Show less Williams Lea- Simmons & Simmons Law firm, LondonPrint room / Mailroom operator | February 2015-June 2015Photocopying files using cannon machines.Wire binding & comb binding documents.Answering telephone inquiries from clients.Operating the Internal Mail service, including sorting and delivering incoming mail.Sorting mail & delivering to the correct client.Entering incoming courier packages using the mail tracking system.stamping outgoing mail and advising on alternative postal solutions to staff.Answering telephone enquiries from clients. Show less

  • Document Services Assistant

    Jan 2016 - Sept 2016

  • Mailroom Operator

    Jun 2015 - Jan 2016

  • Reprographics & Mailroom operator

    Mar 2015 - Jun 2015
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  Ricoh Canada Inc.

  Sept 2017 - Feb 2019

  Senior Onsite services Specialist

  Ricoh Canada Inc- Fasken Martineau LLP Vancouver & Blakes Cassels & Graydon LLP CalgarySenior Onsite Services Specialist | September 2017- February 2019 ● Running a high-volume copy machine service along with binding and finishing work. ● Quality checking photocopying machines via daily inspections. ● Answering customer enquiries about print jobs and discussing the timing of print jobs. ● Clearing paper jams, changing toner cartridges, and informing technicians of specific problems. ● Distributing mail, sending faxes, and processing outgoing mail and couriers. ● Updating Excel spreadsheet with costs of print jobs. ● Responding to calls from the client and coordinating with the courier delivering for Blakes.● . Helping the records department with filing duties Show less

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  WCD

  Jan 2020 - Aug 2021

  Customer Service Mail/Office Services

  Entering Cheques into the track & trace system for clients to come and receive them.Booking in town courier trips through Kranq website. (From & to office)Contacting the legal department when Legal documents have been served.Managing the Covid19 PPE database and processing PPE to be sent to clients houses during the lockdown periods.Updating the excel spreadsheet for courier desk monthly statistics.Responding to calls from the client and coordinating with courier delivering for Suncor.Managing files at the courier desk and making sure everything is up to date. Show less

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  Immigrant Services Calgary

  May 2022 - Aug 2022

  -Assisting with client intake over the phone and in-person and answering their enquiries-Assessing client's needs and directing them to the right resources at the agency or at other local agencies-Booking client appointments with Education counsellors and Gateway planners to assist them in their settlement process within Canada.-Coordinating with different departments to see the best way I can serve clients-Creating client cases via salesforce and forwarding cases to the right department -Screening clients coming in for their English Language assessment -Assisting with data entry and data cleaning using Microsoft excel spreadsheets Show less -Assisting with client intake over the phone and in-person and answering their enquiries-Assessing client's needs and directing them to the right resources at the agency or at other local agencies-Booking client appointments with Education counsellors and Gateway planners to assist them in their settlement process within Canada.-Coordinating with different departments to see the best way I can serve clients-Creating client cases via salesforce and forwarding cases to the right department -Screening clients coming in for their English Language assessment -Assisting with data entry and data cleaning using Microsoft excel spreadsheets Show less

  • Client Care Representative

    Jul 2022 - Aug 2022

  • Practicum Student

    May 2022 - Jun 2022
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  CBI Health

  Dec 2022 - Apr 2023

  Community Direct Support Specialist
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  Calgary John Howard Society

  May 2023 - now

  • Caseworker

    Jan 2024 - now

  • Youth Worker

    Jul 2023 - Jan 2024

  • Practicum Student

    May 2023 - Jun 2023