Experience

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  American express global business travel

  Oct 1993 - Jun 1996

  Key facilitator/international corporate agent

  • Directed customer service department and all aspects of domestic and international corporate/faculty/student travel arrangements• Training development and facilitation of client seminars • Automations and training specialist• Agent training specialist

• 

  Metropolitantravel

  Dec 1996 - May 2003

  Corporate travel consultant

  • Arranged all aspects of international and domestic corporate travel for high end corporate customer• Regional coordinator for multi-million dollar travel account• Coordinated after hours emergency travel service

• 

  Encompass center for creative arts

  Nov 2005 - Nov 2009

  Co-director

  • All day-to-day operations of Creative Arts Center• Recruiting and managing teachers, staff and volunteers• Culinary arts and nutrition instruction• Manage front of house operations• Marketing• Coordinate and manage special events and productions• Production coordinator

• 

  Face the world foundation

  May 2007 - May 2008

  Foreign exchange student community representative

  • Foreign exchange student supervision• Assisted with visas and documentation• Recruited host families• Mediated students, high schools, and host family issues• Communicated with foreign placement organizations

• 

  Stonewall alliance of chico

  Mar 2010 - Sept 2011

  Prevention and early intervention coordinator

  • Outreach, education and marketing for teen/youth suicide prevention programs • Recruiting and managing volunteers and interns• Support community members with mental health, legal, civil rights and immigration issues• Data and statistics collection, analysis and reporting• Promoting/coordinating/executing events and programs

• 

  Peak travel group

  Aug 2011 - May 2017

  • Automation and Implementation Coordinator

    Jan 2014 - May 2017

  • Senior Corporate Travel Specialist

    Aug 2011 - Jan 2014
• 

  Direct travel

  Feb 2014 - Mar 2020

  •Conduct client interviews assessing and needs and recommending corporate travel automation customization•Implement online booking tools for new and existing clients, work with client to create a user friendly and effective travel policy for their company •Create custom data feeds in Concur per client requirements •Conduct performance testing on travel booking tools prior to company roll out •Coordinate and conduct online and in-person demonstrations and training of Concur Travel and other travel-related automated systems •Manage Concur and Deem online booking tool queues and manage clients’ online booking special requests and modifications•Provide support and customer service for Concur Travel related issues for clients and supporting travel agents and staff• Special projects and project management Show less

  • Automations and Implementation Specialist

    Nov 2019 - Mar 2020

  • Corporate Account Manager

    May 2017 - Nov 2019

  • Automation and Implementation Specialist

    Feb 2014 - May 2017
• 

  Self-employed

  Apr 2020 - now

  Certified functional nutrition counselor
• 

  Direct travel

  Apr 2022 - now

  • Avenir Quality Assurance Analyst

    Feb 2025 - now

  • Global Manager | Customer Support

    Mar 2023 - Feb 2025

  • Product Support Analyst

    Apr 2022 - Oct 2023