Experience

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  Ultimate info tech pvt. ltd., pune

  Jun 2012 - Jul 2012

  Summer intern (customer relationship management)

  ▪ Monitored timely closure of customer complaints while ensuring satisfaction▪ Analyzed customer complaints and feedbacks to draw insights for improvements in products and services

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  Tata motors

  Aug 2012 - Jun 2014

  ▪ Executed and monitored various quality centric special projects to improve spare parts operations▪ Monitored, analyzed and managed inventory of spare parts at channel partners through intensive inventory analysis using MS Excel ▪ Managed a National level project to liquidate obsolete inventory; Prepared action plan, schedule and standard operating procedures under project planning▪ Interacted with internal and external stakeholders to ensure smooth execution; Achieved Inventory reduction of Rs. 38 Crs at 112 channel partners across India▪ Conducted benchmarking study with competitors to improve spare parts processes▪ Monitored Spare Parts Fill Rate at 230 TML dealers across India to improve parts availability and speed of service Show less ▪ Managed a project to improve customer satisfaction level at Tata Motors dealerships in Pune Area through service process improvement and customer relationship management▪ Managed and trained teams of dealership staff to improve customer experience▪ Monitored and improved complaint management and recovery process to ensure speedy resolution of issues to customer’s satisfaction▪ Executed customer connect initiatives and interacted with customers to increase customer reach and ensure customer satisfaction and delight▪ Monitored initiatives to increase vehicle inflow and profitability at dealerships▪ Executed Vehicle Check-up camp at Tata Motors Pune Plant, serving record 1233 customers in three days▪ Executed mass fleet visit camp across 9 IT park locations in Pune attending 656 vehicles in a day Show less

  • Assistant Manager, National Head Office, Spare Parts Department

    Aug 2013 - Jun 2014

  • Assistant Manager, After Sales (Service Operations) / Customer Support

    Aug 2012 - Jul 2013
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  Pidilite industries limited

  Apr 2015 - May 2015

  Summer intern, sales and marketing department

  Project Title- Improving engagement programs for Wholesale Channel Partners for Fevikwik and Steelgrip▪ Conducted a market research to assess impact of current Engagement Programs on Channel Partners & studied their expectations from such programs; also studied any issues being faced by them that might affect their loyalty towards Pidilite▪ Conducted a bench-marking exercise to study similar programs executed by competitors and channel partners’ response to those programs ▪ Recommended a format of such engagement program to strengthen Channel Partners’ association with Pidilite Show less

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  Natwest group

  Jul 2016 - Sept 2023

  Associate vice president

  Working in Corporate Banking to assess Credit & Climate Risk of the clients (new & existing) and managing the complete lending process. Assessing Credit Risk by analyzing financial statements of corporate clients & non-financial aspects of Business. Assessing Climate Risk of the clients including Decarbonization strategy. Calculation of Credit Gradings – Probability of default and Loss given default, while incorporating Climate Scorecards. Involvement in Green Finance and Sustainability linked lending. Co-leading Climate Champions Network in NWG India to raise awareness amongst India Employees, run various initiative to reduce Climate Footprint of India Entity. Worked in NatWest UK (Manchester) for three months on 12 new lending deals, which involved regular meetings with Corporate Clients.Currently leading a team for Quality Assurance and Change & Transformation projects management. Show less

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  Tata consultancy services

  Jan 2024 - now

  Consultant - climate risk (bfsi)