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Brandon Bright

Brandon Bright

Technical Support Analyst

Followers of Brandon Bright420 followers
location of Brandon BrightEvans, Georgia, United States

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  • Timeline

  • About me

    Senior Technical Analyst | Support Services, Technical Support | Security+

  • Education

    • Georgia Military College-Augusta Campus (Alumni)

      2015 - 2017
      Associate of Science (A.S.), Computer Science Computer Science

    • Miller-Motte College-Wilmington

      2013 - 2015
      Associate of Science - AS Electronic Health Records

    • Cisco Networking Academy

      -

  • Experience

    • Unisys

      Feb 2018 - Jan 2019
      Technical Support Analyst

      Educated and trained on information processing methodologies, information technologies, computer capabilities, and processing techniques.• Resolve issues at all tier levels (Level 1, Level 2, & Level 3).• Utilize HPSM ticket tracking system for daily trouble ticket notifications• Knowledgeable in performance of management functions related to automation and communication systems, system architecture design, network interoperability, interfaces, protocols, networking, and end-to-end compatibility. • Consult with staff, users, and management to establish requirements for new systems and modifications. Utilize Active Directory to manage M&T Bank network.• Resolve incidents and troubleshoot issues related to Microsoft Office, Citrix, and other bank and system related applications.• Managed domestic and international IT Specialist in installation, configuration, and maintenance of WAN network supporting over 1800+ employees.• Executed remote software and hardware installs, upgrades, and maintenance on 3,000+ workstation.• Manage and utilize RSA Secure Console Management Tool Show less

    • HCA IT&S

      Jan 2019 - now
      Senior IT Operation Analyst

    • Doctors Hospital of Augusta

      Jan 2019 - now
      Technical Analyst II

    • HCA Healthcare

      Jan 2019 - now
      Senior Technical Analyst

  • Licenses & Certifications

    • Security+

      View certificate certificate

    • Cisco Networking Academy Introduction to Cyber-security course

      Jan 2018

    • Comptia Security+

      CompTIA
      May 2018

    • IT Service Desk: Customer Service Fundamentals

      Lynda.com
      Feb 2018
      View certificate certificate

    • Drone Assessment and Response Tactics(DART)

      U.S. Department of Homeland Security
      Feb 2024