Jeff Garner

Experience

• 

  AT&T

  Feb 1992 - Jul 2020

  • Managed equipment forecasts for multiple vendors including, Juniper, Cisco and Finisar. Continual forecast improvement, coordination with vendors, and managing change (technological, project plan and budgetary) are essential for success. • Coordinated supply chain support for the use of third-party optics, thus saving, in excess, of $18 Million dollars by year end 2018. • Successfully coordinated supply chain needs with vendors to ensure proper inventory numbers were met during the impacts of Covid-19 pandemic. Show less • Cloud Computing: AIC (AT&T Integrated Cloud) team. Coordination and integration of equipment buildout and specific "onboarding" activities to the cloud. • Drove improved, detailed and data driven mobility network forecast. Improved automation by 20% in order to support easier revisions and more flexibility in the forecasting process. • Expert knowledge in mobility data: network, finance and 3rd party data. Show relationships between unique data types in order to drive decision making. • Sponsored, project managed, and created analytics around network (DPI – Deep Packet Inspection) which allowed the forecast team to account more accurately for video traffic on the network. Leverage the mined data and broke it out by video provider and app type: Google, You Tube, Snapchat, Instagram, etc., allowing for improved forecasting based on traffic and traffic type. • Robust forecast process and enhanced change management, in order to support tremendous and short notice impacts like new business, acquisitions, and technological changes. For example, the purchase of Direct TV, Time Warner, marketing plans, new devices, potential acquisitions. Show less • Effectively managed team of software testers coordinating diverse work group that was not centralized. Provided extensive training and assistance to individual software testers. • Light Speed (U-Verse) Meteor Award Winner for outstanding performance specifically for the successful software rollback due to equipment issues. Awarded June, 2008. • Outstanding coordination between client, business partners and vendors led to 100% of all requirements tested and 96% of all defects were found during the IT testing period. Show less • Provided Tier 2 support for TIRKS system (Trunking Inventory Record Keeping System), working closely with Telcordia and vendors. • Evaluated transmission equipment, network architectures, and varied technologies.• Developed modeling for equipment, inventory, and provisioning. • Chief Engineer and Subject Matter Expert for the Circuit Provisioning Center responsible for on time design, inter-organizational coordination, employee training, and modeling, increasing automation and flow-through. • Drove on time circuit design from 60% to 98% and drove flow through to over 90%. • Coordinated circuits for critical emergency 911, large corporate customers and the Federal Bureau of Investigation (FBI). Show less

  • Senior Network Planning Engineer

    Jan 2018 - Jul 2020

  • Senior Network Planning Engineer

    Sept 2009 - Dec 2017

  • Senior Technical Team Lead

    Feb 2004 - Aug 2009

  • Manager Special Services Engineering

    Feb 1996 - Mar 2004

  • Account Representative / Technician

    Feb 1992 - Jan 1996
• 

  Charter Communications

  Sept 2022 - Dec 2023

  Network Planning Engineer II - Contractor

  • Issue Access Service Requests (ASR’s) to Local Exchange Carriers and other providers. Coordination with Charter Network Planning, Testing and Turn-Up teams and billing. Requires extensive knowledge in telecommunications, TDM, transport, trunking and technology. • Extensive and continual follow-up and coordination with providers to drive timely confirmations and completion of requests. • Successfully contributed to the completion of several hundred backlogged orders directly saving Charter approximately a million dollars in expense. This was achieved in a matter of months. Show less