Laurie Peterson

Experience

• 

  Getronics

  Sept 2000 - Apr 2007

  Escalation Control Center Analyst

  Utilizing a variety of problem-solving techniques through the fostering of multiple interdepartmental relationships, the escalation control center focused on producing results for technicians, managers, logistics, and clients.

• 

  Getronics / CompuCom

  Apr 2007 - Jun 2011

  Operations Analyst

  Assist in the hiring and managing of field associates to support customer contracts and project requests. Monitor the progress of projects, contractual agreements, and financials to ensure successful delivery. Distribute work among qualified field technicians to ensure operational efficiency. Attain SLA compliance and operational KPI's.

• 

  CompuCom

  Jun 2011 - Oct 2017

  Account and Project manager for several contracts in North America, including but not limited to, Cisco TPM SmartNet contracts, IDEXX/Cornerstone Installations, and IMAC, Break Fix, Contract Full Service work for several major financial institutions.

  • Service Delivery Manager

    Aug 2016 - Oct 2017

  • Progam Management

    Jun 2011 - Aug 2016
• 

  Boomtown

  Oct 2017 - May 2018

  Sr. Technical Project Manager

  Project Manager for Mid-Market accounts, installing and upgrading various Point of Sale systems and Network components in small to mid-size retail businesses.

• 

  Rapid, a Proto Labs Company

  May 2018 - Jun 2019

  Customer Advocate Manager
• 

  EFI

  Jul 2019 - now

  • Sr. Customer Success Manager

    Aug 2021 - now

  • Customer Success Manager

    Jul 2019 - Aug 2021