Fernando Simão

Experience

• 

  Atlantica Hospitality International

  Mar 2008 - Dec 2010

  Recepcionista
• 

  Hilton

  Dec 2010 - Oct 2020

  • Front Office Assistant Manager

    Jun 2016 - Oct 2020

  • Guest Service Agent

    Nov 2011 - Jun 2016

  • Guest Service Coordinator

    Dec 2010 - Nov 2011
• 

  Ichthus Clube & Podcast

  Mar 2018 - Apr 2024

  Logistics / Social Media

  Responsible for coordinating book shipments, managing inventory, and ensuring smooth logistics operations. Additionally, curating compelling content for social media channels, engaging the audience with exciting book recommendations, discussions, and event promotions.

• 

  Hampton by Hilton Montevideo Carrasco

  Nov 2022 - Nov 2022

  Task Force Front Office Operations
• 

  Hilton

  Nov 2022 - now

  Acting as a Manager on Duty, providing exceptional customer service and ensuring the smooth operation of all hotel departments. With a specialization in customer service, I oversee guest satisfaction, handle any issues that may arise during a guest's stay, and ensure that all team members deliver the highest standard of service.Additionally, I am the head of the upselling program, responsible for implementing strategies to enhance revenue through upselling rooms, amenities, and services to guests. Show less

  • Front Office Assistant Manager

    Sept 2021 - now

  • GDCM International Task Force Team

    Sept 2024 - Oct 2024

  • GDCM International Task Force Team

    Sept 2024 - Sept 2024

  • Task Force Front Office Operations

    Nov 2022 - Nov 2022