Brian Gaughran

Experience

• 

  HMV Retail Ltd

  Oct 2005 - Feb 2013

  Senior Sales Assistant

  Responsibilities:• Customer service, orders, inquiries, complaints and refunds • Delegating jobs• Oversee co-workers progress• Buying in stock• Processing Stock• Transferring stock• Price adjustments• Maintaining knowledge of upcoming releases in Music, DVD & Games• General upkeep of area

• 

  The Best of Italy

  Jan 2016 - Nov 2016

  Sales Assistant

  Responsibilities:• Customer service • Stocking out • Pricing stock • Deli work • Checking expiration dates • Working on the till

• 

  Golden Disc Group

  Nov 2016 - Nov 2021

  Assistant Manager

  Responsibilities: • Interviewing, hiring and training staff.• Delegating tasks, prioritising and distributing workload.• Performance reviews and overseeing team and store progress.• Processing and merchandising stock.• Lodging and ordering cash.• Helping with the online store, capturing payments and fulfilling orders.• Proactively suggesting merchandising ideas for other stores to implement.• Advising on best practices and improving store sales.

• 

  National Shared Services Office, Government of Ireland

  Nov 2021 - Nov 2022

  Clerical Officer

  I worked as a HR Adviser on the Recoupments Team in the National Shared Services Office from 1st November 2021 to 4th November 2022. During this time, my onboarding was fast tracked due to staff shortages.Responsibilities:• Notifying civil servants of overpayments, the reason behind the overpayments and the different options available to them on repayment methods.• Answering emails and phone calls from public service employees with any and all queries in relation to their overpayment.• Assisting with a project to streamline our process in order to reduce our workload.• Volunteered to be signed up for the companies First Aid Responder training programme.• Contributing to training new hires on our processes.• Replacing the Trainer upon their exit and during my last few months reformed some of the training processes and then had sole responsibility for training all new hires. Show less

• 

  Garda Síochána Ombudsman Commission

  Nov 2022 - Jun 2024

  Executive Officer

  Responsibilities:• Media relations and management: researched information that formed the basis of answers to journalist queries and updated records with any and all queries.• Internal communications: assisted with the design, production and distribution of the internal quarterly Oversight Magazine, which highlights events and activities within the organisation. As part of this responsibility, I interviewed new arrivals for a segment in the magazine that introduced them to the organisation, as well as conceived and created engaging content such as puzzles and prizes.• Contributed to statutory and non-statutory reports: gathered research and figures for the Annual Report and Quarterly Statistics and updated these on our website. • Media monitoring: researched and reported daily on news, media and social media coverage. As part of this responsibility, I wrote up a summary of any articles of interest to the organisation and emailed this information to relevant teams and also provided them with links to the coverage.• Public and Parliamentary Affairs: Every week, I researched and reported on relevant Oireachtas activity in relation to the work of the organisation. I distributed information on relevant parliamentary questions, and meetings of importance throughout the organisation. I also reported on government publications of importance and policing authority publications and emailed the information to the relevant teams and also provided them with links to the content. Show less

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  The Department of Children, Equality, Disability, Integration and Youth

  Jun 2024 - now

  Executive Officer