Deep Enrich
Marcus Randle
Customer Service Pharmacy Supervisor
411 followers
Greater Chicago Area
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About me
Corporate Call Center Management Professional (Customer Success Manager @ Abbvie), entrepreneur, business owner and patented inventor. President of Randle Enterprises-Marketing and CEO of Five Smooth Stones BioTech, LLC
Education
Carmel Catholic High School
1984 - 1988
University of Wisconsin-Parkside
1988 - 1992Bachelor's degree - English (Concentration in Writing) English Language and Literature, GeneralActivities and Societies: Track and Cross Country teams
Experience
Fresenius Medical Care
May 1998 - Aug 2015Customer Service Pharmacy SupervisorI currently supervise a team of 12 customer service pharmacy technicians in a fast paced call center for the leading dialysis products and services company in North Amercia. As a part of our office's leadership team, I am involved in many facets of the operation including hiring; training; creating, monitoring, and reporting metrics; monitoring, developing, and addressing employees' performance; process improvement; project work; and customer presentations.
STERICYCLE INC
Aug 2015 - Oct 2015Customer Service Supervisor
Trustmark Voluntary Benefit Solutions
Feb 2016 - Oct 2022Customer Care Supervisor
Trustmark Voluntary Benefits
Sept 2018 - Oct 2022Customer Care Manager
Springs Window Fashions
Oct 2022 - Dec 2023Customer Service Manager
Horizons Window Fashions
Oct 2022 - Apr 2024Customer Service Manager
Oct 2022 - Apr 2024Horizons’ Customer Service Manager
Oct 2022 - Apr 2024
Self-employed
Dec 2023 - nowCEO and majority shareholder of Five Smooth Stones Biotech, LLC
AbbVie
Apr 2024 - nowCustomer Success Manager
Licenses & Certifications
Pharmacy Technician Certified
Illinois Department of Financial and Professional RegulationDec 2014
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