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Maria Pedersen

Maria Pedersen

Tour Leader

Followers of Maria Pedersen446 followers
location of Maria PedersenStenløse, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Coordinator I Customer Service Supervisor I Online communication I social media I Administration I Operational support

  • Education

    • Itucation

      2021 - 2021
      Communication in practice incl. Microsoft 365 Academy Profession Programme

      Første modul i Akademiuddannelsen i "Kommunikation og Formidling" inkl. Officepakken. https://www.itucation.dk/kurser-for-ledige/kommunikation-i-praksis-officepakken/Underviser: Jonas Askholm KruseI faget ”Kommunikation i praksis” læres om, budskabs- og målgruppeanalyse for at finde frem til de rette kommunikationsmedier. Man får et indblik i de dynamiske kommunikative processer og hvordan der planlægges og gennemføres virksomheds kommunikation.Vi gennemgik følgende:Hvordan jeg… Show more Første modul i Akademiuddannelsen i "Kommunikation og Formidling" inkl. Officepakken. https://www.itucation.dk/kurser-for-ledige/kommunikation-i-praksis-officepakken/Underviser: Jonas Askholm KruseI faget ”Kommunikation i praksis” læres om, budskabs- og målgruppeanalyse for at finde frem til de rette kommunikationsmedier. Man får et indblik i de dynamiske kommunikative processer og hvordan der planlægges og gennemføres virksomheds kommunikation.Vi gennemgik følgende:Hvordan jeg planlægger min kommunikation, så den passer til den specifikke situationHvordan jeg anvender relevante værktøjer til varetagelse af daglige kommunikationsopgaverHvordan jeg styrker min personlige kommunikationWindows og Microsoft Office pakken (Excel, Word, Outlook og Power Point).Kommunikationsdelen fokuserer primært på virksomhedskommunikation. Man udvider sine kompetencer inden for kommunikation, så man effektivt kan løse mundtlige, skriftlige og digitale kommunikationsopgaver for sin arbejdsplads Show less

    • Rysensteen's High School

      1988 - 1991
      Student Mathematical

    • SmartLearning

      2017 - 2017
      Management in practice Academy Profession Programme

      Første modul i Akademiuddannelsen "Ledelse i Praksis"Underviser: Andreas Kærgård.Et fag, der handler om adfærd og kommunikation mellem mennesker. Ikke blot mellem ledere eller ledere og medarbejdere. Men mellem ganske almindelige mennesker som dig og mig.

    • Aarhus Universitet

      1992 - 1996
      Bachelor with a degree in business language English and Italian

      To communicate professionally in foreign languages, knowledge of the language's structures and practical application is necessary, as well as the many linguistic local and global variants. Grammar, text analysis, text genres, translation theories, and word processing were taught.Focus was on formulating as precisely, correctly, and appropriately as possible in the English and Italian languages:- Examination of text including dialogue- Written and verbal translations- The ability… Show more To communicate professionally in foreign languages, knowledge of the language's structures and practical application is necessary, as well as the many linguistic local and global variants. Grammar, text analysis, text genres, translation theories, and word processing were taught.Focus was on formulating as precisely, correctly, and appropriately as possible in the English and Italian languages:- Examination of text including dialogue- Written and verbal translations- The ability to communicate incl. pronunciation- Business law- Business economics- Social studies- Information technologyI gained insight into several issues that are relevant to the internal and external communication of companies and organizations in an international and global context. Theories and tools necessary to conduct professional communication in foreign languages for companies and organizations. These are vocational competences within foreign languages, business communication and business relations. Show less

    • Kursusfabrikken

      2024 - 2024
      1 dags kursus i ChatGPT & AI

      Udbytte:Dybdegående forståelse for AI-teknologien og dens mulighederAt navigere i ChatGPT og at anvende de mest essentielle værktøjer og funktionerAt integrere AI og ChatGPT i virksomhedens arbejdsprocesser, så man opnår en mere effektive arbejdsgang.Databerige og forberede AI til egen brug - herunder korrekt anvendelse af indstillinger.Lave prompts, der kan styre robotten i overensstemmelse med dine egne ønskerBygge egne GPT modeller, også kendt som Custom GPT i ChatGPT.

    • SmartLearning

      2020 - 2021
      Digital Marketing Academy Profession Programme

      Vi beskæftigede os bl.a. med:Digital strategiWebanalyse (f.eks. Google Analytics)Konvertering og konverteringsoptimeringUsabilitySøgemaskineoptimering (SEO)Sociale medierKonceptudvikling til mobile enhederRelevant jura.På faget opnås kompetencer til at:Tilrettelægge og udvikle virksomhedens digitale markedsføringsstrategiIndsamle og anvende relevant webstatistik, for at optimere den digitale markedsføringsindsatsVurdere og anvende… Show more Vi beskæftigede os bl.a. med:Digital strategiWebanalyse (f.eks. Google Analytics)Konvertering og konverteringsoptimeringUsabilitySøgemaskineoptimering (SEO)Sociale medierKonceptudvikling til mobile enhederRelevant jura.På faget opnås kompetencer til at:Tilrettelægge og udvikle virksomhedens digitale markedsføringsstrategiIndsamle og anvende relevant webstatistik, for at optimere den digitale markedsføringsindsatsVurdere og anvende sociale medier og øvrige online platforme i virksomhedens markedsføringsstrategiOptimere virksomhedens synlighed og tilgængelighed, samt sikre en høj konvertering. Show less

    • Copenhagen Business Academy

      2021 - 2021
      Academy profession programme I Communication Social Media

      Har færdiggjort faget "Sociale Medier" september-december 2021. Her gennemgik vi hvordan kommunikation optimeres, om salg og branding på de sociale medier, og kendskab til områder som udvikling af brugerinvolverende aktiviteter, markedsføring og personlig branding på de sociale medier. På faget sociale medier arbejdes med: Social mediestrategi1. Formidling af indhold på communities2. Opbygningen af et online community3. Optimering af SoMe-profil og content på sociale… Show more Har færdiggjort faget "Sociale Medier" september-december 2021. Her gennemgik vi hvordan kommunikation optimeres, om salg og branding på de sociale medier, og kendskab til områder som udvikling af brugerinvolverende aktiviteter, markedsføring og personlig branding på de sociale medier. På faget sociale medier arbejdes med: Social mediestrategi1. Formidling af indhold på communities2. Opbygningen af et online community3. Optimering af SoMe-profil og content på sociale medier med henblik på personlig branding4. Annoncering og salg på sociale medier5. Brugernes behov og adfærd6. Målgrupper7. Ledelse på sociale medier8. Teorier og metoder bag sociale medier9. Forskellige sociale kommunikationsplatforme som fx LinkedIn, Instagram og Facebook Show less

  • Experience

    • Larsen Rejser

      Jun 1996 - Apr 2000
      Tour Leader

      As a tour leader, it is important to be creative and can improvise so that an emerging problem is dealt with, preferably without the guests' knowledge of it. You must be responsible, have a developed sense of service and drive to be able to make an impact as a tour leader.Here is a list of some of the skills I gained during my barely 4 years as a tour guide/tour leader:• Empathetic • Responsibleness • Decisiveness • Service minded • Knowledge Divider • Storyteller Places I have worked: Tour leader in India, East Africa, Mexico &Thailand/Laos/Vietnam. Tour guide in Cyprus, Karachi (Pakistan), Amalfi Coast (Southern Italy) and Samos (Greece).The company has since been acquired by Apollo. Show less

    • Profil Rejser

      Apr 2000 - Oct 2006
      Travel Consultant

      As a Travel agent, I would assist clients in completing their travel itineraries over the phone, emails or internet requests while handling the reservation systems. Another vital aspect of the Travel Agent position was to promote and sell add-on products as a natural extension of conversation with the customer. Main goal was to provide a more complete service package to customers, so they could travel without a care in the world.To ensure a flawless and positive customer experience, we all had a friendly attitude and enjoyed helping others.Responsibilities• Receive & process incoming calls, emails & internet requests.• Ensure & provide quality of service to customers. i.e., handle inquiries & complaints from customers in a professional manner.• Ensure & provide quality of service to other Travel Agents. i.e., handle inquiries from other agencies who for some reason could not issue flight tickets on their own• Manage flight cancellations, rebooking’s, and force majeure situations.• Train staff in the reservation system.• Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole.• Report technical issues, customers’ complaints, and other problems Show less

    • Albatros Travel

      Oct 2006 - Sept 2018

      As a Supervisor I was responsible for 10 employees delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels and that all had a natural passion for making people happy.In addition, my daily tasks were planning and organizing team meetings, staff development interviews and recruitment of staff. Analyze the level of service, sales and telephone statistics and to continuously prepare individual development plans for the employees. In short, my goal was to make Scandinavia's best customer service remained Scandinavia's best customer service. Duties…• Be the first point of contact for our customers.• Provide support and build engaging relationships on each customer call or interaction.• Actively offer our products and benefits to our customers on all interactions in line with current demands• Investigate and resolve customer complaints and feedback.• Work towards the Customer Service team’s KPIs set by the management team.• Report and document any kinds of issues to the responsible departments.• Deal with escalations such as payment and discrepancies.• Actively suggest ways to improve internal processes and run internal projects.• Be an expert regarding company policies, tools and systems Show less As a Travel agent, I would assist clients in completing their travel itineraries over the phone, emails or internet requests while handling the reservation systems. Another vital aspect of the Travel Agent position was to promote and sell add-on products as a natural extension of conversation with the customer. Main goal was to provide a more complete service package to customers, so they could travel without a care in the world.To ensure a flawless and positive customer experience, we all had a friendly attitude and enjoyed helping others.Responsibilities• Receive & process incoming calls, emails & internet requests.• Ensure & provide quality of service to customers. i.e., handle inquiries & complaints from customers in a professional manner.• Manage flight cancellations, rebooking’s, and force majeure situations.• Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole.• Report technical issues, customers’ complaints, and other problems Show less

      • Customer Service Supervisor

        Apr 2007 - Sept 2018

      • Travel Consultant

        Oct 2006 - Apr 2007

    • Albatros Expeditions

      Oct 2018 - Mar 2021
      Product Coordinator

      At Albatros Expeditions, I had a coordinating and planning role and worked daily to communicate at multiple levels of the organization. My element was on the interdisciplinary level and I loved the versatility in the job.Primary tasks included:- Engaged communication in English with customers from the US, Australia, and the UK.- Quality-conscious handling of queries, questions, and bookings.- Ensure deadlines are met and following up on ongoing projects. - Detail and quality assurance of new and existing products. - Keep the website updated.- Support the Scandinavian customer service department in the Etrack1 system. Show less

    • Ledig klar til nye udfordringer

      Mar 2021 - Sept 2021
      Ledig

      Under min ledighedsperiode, har jeg videreuddannet mig, og taget følgende Akademimoduler:💥Digital markedsføring (SmartLearning)💥Kommunikation i Praksis (Itucation)💥Sociale medier (Copenhagen Business Academy)

    • EVRYONE GROUP

      Oct 2021 - now

      Arbejdsopgaver:➣ Supportere både danske og udenlandske kunder I Evryones produktportefølje, telefonisk og skriftligt.➣ Dokumentation, opfølgning og afslutning af supportsager ➣ Koordinering, opfølgning og samarbejde med eksterne leverandører og interne interessenter➣ Ansvarlig for backoffice samt diverse ad-hoc opgaver.➣ Ansvarlig for diverse indkøb og lagerbeholdning (primært kontorartikler og dagligvarer)➣ Frokostansvarlig

      • Teamlead Support

        Nov 2023 - now

      • Supportansvarlig Kundeservice

        Oct 2021 - Nov 2023

  • Licenses & Certifications

  • Volunteer Experience

    • Bestyrelsesmedlem

      Issued by Stenløse Håndboldklub on Jan 2019
      Stenløse HåndboldklubAssociated with Maria Pedersen