Olivia Fletcher

Experience

• 

  Killer Vegan

  Jun 2015 - Aug 2015

  Cashier/Waitress

  Provided recommendations to customers, took orders, and processed payments

• 

  Dartmouth College

  Jan 2016 - Nov 2016

  Spanish Teacher Assistant - Rassias Center

  Taught basic and intermediate Spanish through verbal exercises

• 

  Ivy Education LLC

  Apr 2017 - Apr 2018

  English as a Second Language (ESL) Instructor

  -Tutored students in basic English vocabulary and grammar-Created original practice exercises to supplement formal curriculum

• 

  Dartmouth College

  Sept 2017 - Jun 2018

  Dartmouth Presidential Scholar - Research Assistant

  -Consolidated research materials into audio format, including phonetic transcription and English translation-Edited and proofread linguistics research materials for use in future publication

• 

  St. Peters Episcopal Church

  Jun 2018 - Aug 2018

  Spanish Teacher

  Created and implemented a six-week Spanish summer curriculum for sixty children

• 

  Teach For America

  Jun 2019 - Jul 2021

  Teach for America Corps Member

  Teach for America recruits outstanding and diverse leaders to become TFA "corps members." Corps members commit to teaching for two years in a low-income community, where they're employed by local schools. TFA is a non-profit organization dedicated to providing equitable education to all children across the United States.

• 

  North Pitt High School

  Aug 2019 - Jan 2022

  Spanish 1 and 2 Teacher

  -Placed through Teach for America, a non-profit organization dedicated to providing equitable education to all children-Taught Spanish to and supervised roughly ninety students per semester at a Title I school, both virtually and in-personDeveloped lesson plans and provided specialized instruction to support diverse student needs-Provided additional, one-on-one tutoring to students after hours as needed-Analyzed student data, strategized more effective teaching practices, and delivered reports during biweekly departmental meetings and biannual reviews to improve student outcomes Show less

• 

  Legal Aid of North Carolina

  Jan 2022 - now

  -Directly supervise half of the Legal Aid Ombudsman team and the Legal Aid Program Supervisor-Help oversee the Ombudsman call center to monitor performance and attendance and coordinate additional coverage when necessary-Monitor compliance and improve staff performance through one-on-one meetings, case reviews, and evaluations-Train staff on Medicaid updates and procedural changes when requested by NCDHHS-Compile and submit monthly report and monthly trend monitoring report to NCDHHS and assist with weekly Status Deck-Support Ombudsman staff via Teams, call escalations, and by receiving and resolving complaints-Run and/or attend staff meetings with Legal Aid Ombudsman team, leadership teams, DHHS, and training team-Hire and train new staff-Oversee subcontractors and help monitor privacy and security Show less -Directly supervise half of the Legal Aid Ombudsman team-Help oversee the Ombudsman call center to monitor performance and attendance and coordinate additional coverage when necessary-Monitor compliance and improve staff performance through one-on-one meetings, case reviews, and evaluations-Train staff on Medicaid updates and procedural changes when requested by NCDHHS-Compile and submit weekly report to NCDHHS and assist with weekly Status Deck-Support ombudsman via Teams, call escalations, and by receiving and resolving complaints-Run and/or attend staff meetings with Legal Aid Ombudsman team, leadership team, DHHS, and training team Show less -Receive in-bound calls to provide information and education regarding NC Medicaid-Provide issue resolution and advocacy for Medicaid Managed Care beneficiaries-Collaborate and communicate with other Medicaid entities to provide quality Medicaid-related services-Track Medicaid-related issues to provide trend-monitoring data for weekly and monthly reports to NCDHHS-Provide additional training to new Ombudsman team members-Assist in screening the new 360Learning training content-Present at virtual and in-person outreach events Show less

  • NC Medicaid Ombudsman Program Manager

    Nov 2023 - now

  • NC Medicaid Ombudsman Program Supervisor

    Oct 2023 - Oct 2023

  • North Carolina Medicaid Ombudsman Bilingual Intake Specialist

    Jan 2022 - Sept 2023
• 

  Living Tongues Institute for Endangered Languages

  Apr 2022 - Jun 2022

  Intern

  -Translated English definitions of Paraguayan Ɨshɨr into Spanish-Edited and proofread a published, online Ɨshɨr-Spanish dictionary