Ravikumar Patel

Experience

• 

  Mastermind Computers & Internet Provider

  Sept 2018 - Mar 2020

  Network Support Technician

  Configure different software on the operating system via virtualization and handle thetroubleshooting problem.Handle hundreds of calls via MicroSIP.Working Experience with Linux, pfsense, Centos with the help of Vcenter and serverconfiguration.Deploy and configure desktops, printers, fire alarms, servers and make sure networkconnection.Monitor Remedy queues for new tickets. Update, resolve, and escalate as required.At the end of the day collect the usage data and compare it through the systemMake sure all the staff member access their accounts as per their loginauthentication. Show less

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  Tim Hortons

  Oct 2020 - Feb 2022

  Crew Member
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  Fundstream Inc.

  Jun 2021 - Jan 2022

  IT Support Technician

  Provided technical support, diagnosed and troubleshot hardware andsoftware problems, including desktop, laptop.Managed high confidential data by provide authentication and redundancy.Identified negative hardware performance trends and common issuesafflicting systems, reporting findings for remediation.Deployed servers and work with Active directory, Organization unitand deployed operating system by using WDS.Solved Network configuration and troubleshooting problems viaanalyze end flow traffic. Show less

• 

  Soroc Technology

  Jun 2022 - now

  IT Support Analyst

  Manage service follow-up communications, confirming satisfactoryresolution of customers' service requests via email and phone.Manage with Microsoft Operating System Deployment (OSD) andSystem Center 2012 Configuration Manager (SCCM).Managing secure storage by properly categorizing and recording allasset & logs by using ServiceNow.Support users with software, hardware and network issues.Manage end-user accounts and permissions, overseeing correctprovisioning of access rights in accordance with security bestpractices.Perform remote support tasks via Remote Control Viewer.Monitor helpdesk and responded to incoming tickets to addresssupport needs.Install and maintain hardware and computer peripherals to enhanceand upgrade performance.Monitor systems in operation and quickly troubleshoot errors.Deploy software and hardware updates and patches to increasespeed and performance.Communicate with clients to verify roots and causes of computerproblems.Troubleshoot hardware, software and network issues to identify andrectify discrepancies.Use Purolator to create and updated tracking documents.Respond to customer inquiries and resolved complaints to establishtrust and increase satisfaction.Track and document customer interactions in customer relationshipmanagement system to maintain accurate records.Regulate all equipment by Ordering new & Disposing old anddefective equipment. Show less