Michael Gregoire

Experience

• 

  HM Forces Royal Signals

  Sept 1986 - Dec 1999

  Radio Telegraphist

  HM Forces, Royal Corps of Signals. Radio Telegraphist changed to Telecommunications Operator Telegraph.Achieved the rank of Corporal and ended career as VSC 501(E) Detachment Commander at 30th Signal Regiment

• 

  Nortel Networks

  Dec 1999 - Dec 2000

  Commissioning Engineer

  I was employed by Nortel to work as a Transmission commissioning engineer on various networks including, Telewest One2One and Level3.I left Nortel as a Senior Commissioning Engineer on Level3, overseeing the implementation and acceptance of the project out of Bude in Cornwall

• 

  NEC (UK) Ltd

  Dec 2000 - Jul 2004

  Systems Engineer

  My role was to support both the project management team for delivery of both Orange WTN project, BT Microwave projects and Hutchison 3G rollout.I was also on call for 3rd Line tech support for Orange WTNMy role was to later include working with the software development manager in writing and deploying software to enable capture of information into 3rd Party high level EMS, such as netcool via SNMP northbound interface.

• 

  Huawei

  Aug 2004 - Apr 2009

  As Service Delivery/Development Manager for Huawei, i am primarily responsible for managing Huawei's key customer, BT.My role makes me responsible for customer relationships and development management, including; customer service relationsips and securing new service opportunities.I also manage our performance against our customer service procedure throughout the product lifecycle.One of my main responsibilities is to be the key interface to BT for all In Life Support deliverables including KPI's through regular operational meetings and performance reviews.I also manage and monitor the service contract, including maintenance, support, professional and engineering services, contract review and execution against SLA.s and performance to the business stakeholders.My role in development means i work alongside the Sales and Account teams advising on service opportunities. Show less Product Manager in Huawei is involved in many areas of the business including, Pre-Sales support and bidding on service costs, Post Sales deployment with the project management team, In Life support working with SDM's in support of the customer and support to maintenance for the TAC.Also included amongst this is the day to day management of the Technical Service Engineers, including training and development, technical support and escalation of project needs.We also advise other areas of the business including, procurement, H&S, process support to the business analyst, co-ordination and communication to our Chinese counterparts locally and overseas and the TSD Director, Show less

  • Service Delivery Manager

    Oct 2007 - Apr 2009

  • Optical Product Line Manager

    Aug 2004 - Sept 2007
• 

  Washington Developments Pty Ltd

  Jan 2010 - Jun 2010

  Land Sales Consultant

  Selling land throughout SE Queensland for investment opportunities.

• 

  Infinera

  Oct 2010 - Sept 2015

  Deployment Manager EMEA

  My role is in deployment of Infinera's DWDM products in all countries within Europe, The Middle East and Africa.The role involves being part of project bidding, partner management, RFQs, project planning, P&L, deployment and process and documentation writing.I have successfully deployed networks on time, to budget and to a high standard, including Dante 500Gbps Pan-European Network GEANT, Interoute, COLT, Reliance, OTE, Telia, Covage, Canalink, Savvis, Eurofiber and many more.

• 

  Vodafone Business

  Oct 2015 - now

  Single point of contact between Global Provide and VGE, VCS and OpCo's on any new opportunity and demand via Pre-Sales Customer Solutions. I am responsible for representing Global Provide on all new deals, providing cost and resources to support any new demand, change, bespoke and complex delivery models, including responses for forward sell demands.I enable effective communication between Global Provide and all PCS stakeholders. Stakeholder management of internal and external SME's, peers and senior management. Pro-active collaboration with stakeholders to qualify and prioritize demand in area of responsibility and need excellent planning and program management skills Show less Global Provides’ interface towards internal delivery stakeholders for deals won by VGE/VCS etc. The planning of the delivery rollout (order numbers, timing) will be performed jointly with Programme Managers assigned.Responsible to ensure on time delivery to the agreed customer dates of all the orders related to a major deal project. Regular updates will be prepared for the deal project team according to both operational tracking templates and management reports. The role will ensure proper coordination of all required resources within Global Provide to deliver fixed line services to customer and project management expectationsThis includes but not limited to accountability for: Overall customer order planning together with key internal delivery stakeholders Regular updates on deal and order progress risk and issue management and for the escalation management of the orders Single Point of Contact for Global Provide rollout requirements Customer Programme team meetings Show less

  • Senior Chapter Manager - Customer Demand & Transformation

    May 2021 - now

  • Demand & Engagement Manager

    Jun 2018 - May 2021

  • Customer Delivery Manager

    Oct 2015 - Jun 2018