Dorcas Olulana

Experience

• 

  Jumia Nigeria

  Jan 2019 - Nov 2019

  Customer care representative, jumia, lagos.Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently.Delivered consistently excellent customer service to guarantee a positive first response upon pickup of items.Used computer to log data of customer complaints and other information within agreed guidelines.Ensured customer orders were dealt with in a secure and timely manner.Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.Informed customers on billing procedures, processed payments and provided assistance to set up payment options. Show less Ensured that all files are duly signed, registered, photocopied for reference purpose and dispatched.Ensured management of permanent collections of information.Developed proper assembling and use of catalog to preserve collections of historical information and ensure easy access.Ensured proper evaluation, selection, retrieval and arrangement of materials.Streamlined document usage by creating organizational systems for newly received records and documents.Developed classification systems to facilitate public access to archived materials.Assisted customers by answering questions and solving problems Show less

  • Customer Service Representative

    Oct 2019 - Nov 2019

  • Archivist

    Jan 2019 - Sept 2019
• 

  Potraiture

  Jan 2020 - Jan 2020

  Administrative Assistant

  Administrative Duties

• 

  Linsy High School

  Jan 2022 - Sept 2022

  Administrate Assistant
• 

  Zenith Bank Plc

  Sept 2023 - now

  Customer Service Executive

  • I currently collaborate with cross-functional teams to resolve complex customer issues and improveoverall service delivery.● Provided comprehensive assistance to clients worldwide, addressing inquiries related to payments,transactions, and platform functionalities.● Notably: Achieved and consistently exceeded service level agreements for response times, issueresolution, and customer satisfaction.