
Brandy Strange
Account Specialist

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About me
Customer Service Manager - Sales Support - Business Process Improvement
Education

Western Governors University
2015 - 2020Bachelor of Science - BS Business - Human Resource Management
Experience

AMBS
Oct 2003 - May 2016Account SpecialistKey Accounts contact for all major accounts. Ensured accurate account status for multiple accounts over 1M in annual revenue. Supported revenue growth goals for client account services, increasing profitability and client account expansion. Worked with strategic vendors to maximize cost savings and productivity.

ABB
Sept 2016 - Sept 2018National Accounts SpecialistManaged a 2.5M Account Portfolio to ensure customer engagement, executive reviews of contract fulfillment, and lifecycle extension recommendations for customers' managed assets. Asset portfolio supported data center power distribution for major data center providers across the US, including HealthCare, Banking, and Software Development companies. Responsible for customer retention on assigned accounts and ensuring contract execution throughout the term of the agreement. Work to streamline the asset management process for the National Accounts team, increasing productivity and profitable performance. Show less

Iron Age Designs
Jan 2019 - Mar 2024Customer Service & Sales Support ManagerEstablished multiple processes related to channel pricing management, lead-to-cash process, offer tracking process, and internal pricing program for custom products. Internal sales support management for the National Sales team, as well as Company Rep process management for the areas covered by rep territory agreements. Managed enterprise customer accounts to streamline pricing for production orders and ensure early engagement on a project to improve on-time delivery and customer satisfaction.

Mitchell Lewis & Staver
Jun 2024 - Feb 2025Account ManagerAs an inside account manager, I managed a portfolio of 30+ small to mid-sized accounts, building strong relationships and driving sales growth. I took a strategic and proactive approach to customer engagement, conducting regular meetings, managing sales pipelines, and aligning solutions with customer needs. By collaborating cross-functionally with marketing, operations, finance, and supply chain teams, I ensured seamless service delivery and high customer satisfaction. With a focus on relationship management, problem-solving, and market analysis, I worked to create long-term value and drive business success. Show less
Licenses & Certifications
- View certificate

CompTIA Project+
CompTIAJun 2016
Languages
- enEnglish
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