Tanvi Modak

Experience

• 

  Mylan

  May 2016 - Aug 2016

  Digital Innovations Intern

  Responsible for optimizing the website deployment process, acting as a pivotal link between external vendors and digital team• Analyzed and evaluated the process of website design, development and maintenance of current websites• Performed 10+ website updates and maintenance operations independently, ensuring their availability and accessibility• Automated website maintenance by developing an application to optimize deployment process, reducing manual labor• Documented best practices and instructions to troubleshoot issues with web management, enabling efficient knowledge transfer to new recruitsAchievements• Received the “Most Impactful Intern Project” award for exemplary performance Show less

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  Fusion Applied

  Jun 2017 - Nov 2017

  Business Analyst

  Responsible for analyzing and testing the software product, bridging the gap between the business and technical team• Gathered technical requirements and created user stories using JIRA for the 'Advanced Database Archival Tool' product• Created Business Process Model and Notation diagrams and use cases to assist programmers during product development• Formulated test scenarios and executed the test plan for the ‘Archive It’ tool in an Agile environment• Designed a client demo with the product walk-through to assist the sales team with the product launch Show less

• 

  Youreka

  Nov 2017 - Jul 2020

  Quality Engineer

  Contribute to the product development lifecycle, mainly comprising of understanding the functional needs of the users, contributing to design sessions and analyzing data to gain business insights• Performed descriptive data analysis to improve customer retention based on install date, usage, updates pattern and industry• Create and implement a test plan for the software testing, describing the testing scope, approach, resources & deliverables • Develop and execute automated regression testing using Salesforce environment compatible tools• Identify use-cases, product scope and perform complexity analysis of the software• Document the software workflow, representing the data model and classes, their attributes and behaviors of the system using Unified Modeling Language (UML) diagrams• Ensure the product meets the quality and standards and is compatible across an array of operating systems, browsers and devices by performing functional, performance, smoke, version and regression testing in Salesforce environment• Troubleshoot issues faced by users for ongoing and future release cycles of the software product. Show less

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  Amazon Web Services (AWS)

  Jul 2020 - now

  ▪ Driving technical solutions to complex problems by providing in-depth analysis and guidance to AWS customers and partners▪ Utilizing AWS environment, services and tools to investigate technical issues▪ Supporting customer with ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)and with strong knowledge of RDBMS to debug & troubleshoot database performance and workload management▪ Collaborating with engineering teams to diagnose service related issues, working with them during new feature launch, contributing towards documentation updates and being a point of escalation between Support and Service teams.▪ Performing service specific trend analysis to provide feedback to Service team on how to improve the service▪ Documenting known solutions to internal and external knowledge base▪ Driving customer communication during critical events.▪ Driving projects that improve support-related processes and customers’ technical support experience. Show less

  • Technical Account Manager

    Mar 2022 - now

  • Cloud Support Engineer - Databases

    Jul 2020 - Mar 2022