Braian S. R.

Experience

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  NG Restaurants S.A.

  Jan 2018 - Sept 2018

  Mozo

  Tomar pedidos con proactividad y generando un Up selling, llevar pedidos bajo los protocolos de camareros y generar un ambiente calido al cliente.

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  Hilton

  Dec 2018 - Mar 2019

  Banquet Server

  - Realizar el set-up de las mesa para el evento asi como el desmontaje del mismo una ves concluido.- Llevar los pedidos y ofrecer el refill de las bebidas solicitadas por los clientes.

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  Holiday Inn Club Vacations

  Dec 2019 - Mar 2020

  Housekeeping

  •Revisar y mantener las áreas públicas en perfecto estado.•Coordinar la limpieza en los diferentes espacios del hotel.

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  Dynamicall

  Jun 2020 - Nov 2020

  Servicio de atención al cliente
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  Teleperformance

  Jan 2021 - Dec 2021

  Customer Services Agent
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  Camelback Resort

  Dec 2021 - Mar 2022

  Lifeguard

  As a Lifeguard and FlowRider Instructor, my role is focused on ensuring the safety of all guests while providing an exciting and educational experience on the FlowRider. I’m responsible for monitoring the pool and surf areas, keeping a vigilant eye on swimmers, and responding quickly and effectively to any emergencies. My priority is to ensure a safe, enjoyable environment for guests of all ages and skill levels.In addition to lifeguarding, I also teach guests how to use the FlowRider, a simulated surf machine. I provide hands-on instruction, guiding beginners through the basic techniques, while helping more experienced riders improve their skills. I tailor lessons to each individual's ability, offering constructive feedback and maintaining a fun and encouraging atmosphere. My duties also include equipment checks, ensuring the FlowRider and pool areas are in top condition, as well as keeping up-to-date on safety protocols and first aid procedures. I maintain clear communication with guests, making sure they understand safety rules and encouraging them to take part in activities. The role requires a balance of attentiveness, leadership, and enthusiasm, ensuring both safety and a memorable experience for all guests. Show less

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  Talisker Club

  Jan 2024 - now

  Supervisor

  As an supervisor at a high-end private club, my role revolves around ensuring exceptional service, smooth operations, and high levels of member satisfaction. I focus on building personalized relationships with our members, anticipating their needs, and handling any requests or issues with discretion and professionalism. I also support event planning, ensuring that private events and club activities meet the club's standards.On a daily basis, I oversee the club’s operations, managing a team of front-of-house staff, setting performance expectations, and ensuring top-tier service. I’m also responsible for inventory management, budget oversight, and managing member accounts and billing. Ensuring the facilities, from dining areas to leisure spaces, are in pristine condition is a key part of my role.In addition to managing staff, I mentor and guide my team, contribute to strategic planning, and help develop initiatives that enhance member engagement and support the club’s growth. I assist in creating exclusive offers and organizing events that align with the club's luxury brand, always working to uphold our elite reputation. Each day is dynamic, requiring me to balance customer service, leadership, and operational management, all while ensuring an outstanding experience for our high-profile members. Show less