Christopher Mendivil

Experience

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  Fetasa

  Jan 2019 - Jan 2020

  Project Manager (Training)

  •Project management with the objective of identy different areas of opportunity using SMART methodology and KPI's.•Our team developed a catalog for their website, projecting an increase in sales of around 40%.•Developed a delivery program around the country, projecting a decrease of 20% in shipping costs.

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  Coppel

  Oct 2022 - Feb 2023

  Operations Analyst

  •Follow up on incidents reported by customers in Salesforce, by raising a folio, in order to find the adequate solution to the incidence of the financial services.•Analyze and provide solutions to opportunity areas detected in financial transactions through digital platforms, in order to obtain a secure service and a better experience for our customers.•Resolved 35 customer complaints per day using problem-solving skills and creative solutions, with a 100% closure rate and improved user satisfaction by 30%. Show less

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  Qualex

  Apr 2023 - Oct 2023

  Logistics Coordinator

  -Meticulously plan the schedule truck's delivery routes through Los Angeles, Orange County, and San Diego.-Close the delivery orders through RAMP as essential to streamline the process and ensure that every shipment is completed. Additionally, creating improvement reports for the transportation team can help in identifying areas that may need enhancement, leading to more effective operations in the future.-Verifying the correct shipping order through the DispatchTrack platform to ensure that each delivery is accurate and on schedule to guarantee successful deliveries. In addition to some HTML programming in order to improve efficiency and customer satisfaction. Show less

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  MAQUEDA FOODS DISTRIBUTOR INC

  Oct 2023 - now

  Warehouse Manager

  Responsible for registering customer orders and manage warehouse inventory in SAGE PRO.Verify that the warehouse is well organized and supervise that every order is well assorted . With a careful review process for each order, In 2 months I managed to reduce delivery mistakes by 40%.Meticulously plan the schedule trucks' delivery routes through Los Angeles, Orange County, and San Diego.

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  Approved Freight

  Dec 2024 - now

  Shipment Management Support