Elizabeth Daniela Callejas Ruiz, MBA, PMP / Scrum Master

Experience

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  Orange Business Services & Help Desk Agent

  Sept 1999 - May 2003

  Project Manager Americas

  • Personnel Management• Coordination of more than 100 projects at a time for Mexico, Cuba, and Central America Region• Project delivery on time and within budget to the customer• Customer Care

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  Movistar Negocios / Moviles

  May 2003 - Oct 2006

  Logistic Coordinator & Link Control

  • Inventory Control• Reduced debt from service providers up to 40%

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  LASER FIGURELLA

  Nov 2006 - Dec 2007

  Director & Founder

  • Business Plan• Customer Care• Review and Cost reduction

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  Tellabs

  Feb 2008 - Jun 2010

  Sr Buyer - Subcontractor Manager LATAM

  - Led strategic procurement and supplier management initiatives, achieving a 38% annual cost reduction in installation materials through negotiation, and process optimization.- Managed third-party vendor contracts, liability insurance, and compliance processes, ensuring alignment with corporate governance standards and risk mitigation strategies for financial and operational efficiency.- Led supplier development programs, fostering strong vendor partnerships to enhance supply chain resilience, service quality, and operational performance. Show less

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  Alestra

  Feb 2011 - Dec 2015

  Developed and managed a high-value customer portfolio, driving business development, revenue growth, and market expansion through strategic account management and consultative sales solutions for corporate and government clients. - Managed and executed large-scale government and corporate projects, bid proposals and compliance with regulatory requirements, ensuring seamless project delivery and stakeholder alignment.- Led process improvement initiatives to streamline sales operations, enhance customer engagement, and implement data-driven strategies for increased efficiency.

  • Sales Executive for National Corporative Accounts

    Mar 2015 - Dec 2015

  • Project Manager Coordinator for Government Sector

    Feb 2011 - Mar 2015
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  AT&T

  Dec 2015 - Dec 2019

  Sales Operations Strategy Manager

  • Commercial and Customer Care face during the Scoping, Planning, Testing, and Implementation meetings for corporate projects with other business areas (Marketing, Revenue Assurance, Human Resources, Treasury) and third-party vendors.• Responsible for scope, negotiate and evaluated the new third party technology vendors

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  AT&T, México

  Dec 2019 - Nov 2022

  Corporate Project Manager cPMO

  - Managed and executed enterprise-wide business transformation projects, executing a business process reengineering (As-Is/To-Be mapping), ensuring seamless coordination across cross-functional teams and alignment with corporate strategic objectives.- Led the design, negotiation, and implementation of strategic initiatives across commercial, customer care, marketing, revenue assurance, human resources, and treasury.- Led the evaluation, negotiation, and implementation of partnerships with third-party technology vendors to enhance process automation, customer experience, and revenue assurance, ensuring optimal alignment with business transformation goals. Show less

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  Citibanamex

  Nov 2021 - now

  Vice President Project Management

  - Drive the Citi Banamex Finance Consent Order Transformation across legacy franchise countries, ensuring compliance with Basel III, OCC, and FRB regulations.- Act as the primary point of contact between the Transformation Head, Finance Global Transformation Team, and Legacy Franchises stakeholders, ensuring seamless collaboration and alignment across regulatory, business, and financial programs.- Design and execute a data-driven communication and reporting strategy for the Legacy Franchise Transformation Office.- Partner with stakeholders to define, refine, and implement policies and standards under the new strategies, ensuring cross-functional adoption and regulatory compliance across key finance programs and business operations. Show less