Adrian Woodrough PhD

Merchant Navy - Radio Officer

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Southend-On-Sea, England, United Kingdom

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Timeline
About me
Research Fellowship at Queen Mary University of London
Education
- Queen Mary University of London
  -
  Doctor of Philosophy - PhD (Part time) Computer Systems Networking and Telecommunications
  My research simulated a mobile satellite network experiencing rain fade to evaluate the efficiency of different handover and admission strategies that have been adapted from terrestrial mobile networks. The objective of my research is to ensure that a user is always able to achieve high availability while allowing the satellite network operator to maximise the operational efficiency of their networks.
- Queen Mary University of London
  -
  PG Cert Education Development Learning and Teaching in Higher Education Special Education and Teaching Post Graduate Certificate
  Activities and Societies: Teach under graduate and masters students on the aspects that affect the the quality of the users experience when using IP based data networks over high latency wireless communication links ; specialising in satellite commutations links.
- Queen Mary University of London
  -
  MSc Hybrid satellite and terrestial network integration Pass (Distinction)
  Final project focused on managing seamlessly the hand-off of a mobile phone between a satellite and a GSM terrestrial networks.
- The Open University
  -
  BSc (Hons) IT and communications Pass
  Final year project investigated if thee is a improvement in passing a data file over a satellite based UMTS network using IPv6 compared to IPv4 and how this would affect the users experience
Experience
- Contractor
  Jan 1985 - Jan 1990
  Merchant Navy - Radio Officer
  Worked as a ships radio officer where I was responsible for maintaining the ships radio stations and undertaking general maintenance on the on-board electrical installation including generators and switch gear.
- SERCO SERVICES
  Jan 1990 - Jan 1992
  Shift Engineer
  Worked at a satellite Tracking, Telemetry and Command Station (TT&C) where I was responsible for ensuring that time critical equipment achieved high levels of availability.
- NSSL
  Jan 1992 - Jan 1996
  Test engineer, service workshop manager and Service coordinator
  Undertook a number of roles while working at Nera as it was previously known, including working in the production workshop testing and repairing radio and satellite equipment, establishing and managing a new service repair workshop and finally working in the services department coordinating and arranging for service engineers visit ships
- Inmarsat
  Jan 1996 - Feb 2024
  ‘Inmarsat was acquired by Viasat on 31 May 2023My role is to identify using 6 sigma techniques measurable strategic and tactical improvements in the operational productivity and the customer experience provided by Global Customer Operations. The role includes cross function responsibility to prepare business cases and ensure the delivery of agreed business improvements to time and budget; this includes changes to working practices and supporting IT tools and systems in line with organisational, operations and business development priorities. Weniger anzeigen Service Account Manager: A senior team member within the Account Management and Customer Services teams I am responsible for providing dedicated engineering and operational support to one of Inmarsat largest customer. This work involves identifying issues within the satellite network and carrying out the necessary analysis and investigation to identify and implement a solution. My role involves working across both businesses up to senior management and employing a number of different skills and disciplines Weniger anzeigen
  - Senior Business Improvement Manager
    Jan 2016 - Feb 2024
  - Senior Commercial System Analysis
    Jan 2011 - Jan 2017
  - Service Account Manager
    Jan 2005 - Jan 2011
  - Customer Service manager
    Jan 2001 - Jan 2005
  - Customer Care Officer
    Jan 1996 - Jan 2001
- Viasat
  Jan 2016 - now
  Senior Business Improvement Manager
  My role is to identify using 6 sigma techniques measurable strategic and tactical improvements in the operational productivity and the customer experience provided by Global Customer Operations. The role includes cross function responsibility to prepare business cases and ensure the delivery of agreed business improvements to time and budget; this includes changes to working practices and supporting IT tools and systems in line with organisational, operations and business development priorities.
- Queen Mary University of London
  Jan 2019 - Apr 2022
  Research Fellowship
  Continue to research admission strategies identified in my PhD research in rain affected hybrid satellite networks. Undertake research in to customer service resourcing models and challenge if Erlang C is a valid resourcing modelUndertake teaching of Masters students within Queen Mary School of Electronic Engineering and Computer Science
Licenses & Certifications
- ISO9001 internal auditor
  SGS
  Nov 2018
- ISO45001 Lead auditor
  SGS
  Jul 2022
- PRINCE2® Practitioner Certificate in Project Management
  AXELOS Global Best Practice
  Dec 2017
- ITIL Foundation in IT service Management
  British Computer Society
  Nov 2015