John Bryant

Experience

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  ING

  Mar 2001 - Jan 2006

  Team Lead

  Led and trained new hires as they completed 12-week on-the-job training and provided support supervision for annuity call center as first employee to hold hybrid Trainer/Supervisor role. Completed licensure for Series 6 and Series 24 to perform as registered principal for annuity transactions. Championed projects to boost employee morale, associate access to electronic procedures, and call evaluations. Revamped customer service training program; evaluated needs, developed mentoring program; increased retention 50%. Lobbied and implemented 2-tier interviewing process to reduce training course fallout rate of ~50% to <20% Show less

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  Aerotek

  Mar 2010 - Oct 2010

  Temporary Associate: Mortgage Industry

  Completed two temporary projects with final assignment landing in full-time role with Nationwide. Processed and qualified short sale transactions for Wells Fargo and assisted Loan Processing division through call center and projects with Nationwide. Hired as Trainer for Processing and Closing department while contracting with Nationwide. Instituted multiple tools and guides for new team processing Home Affordable Foreclosure Alternatives (HAFA) transactions.

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  Nationwide

  Oct 2010 - Dec 2017

  Senior Trainer

  Pragmatic training and development leader with 10+ years’ experience designing and delivering engaging training curriculum. Expert at identifying needs and collaborating with stakeholders to produce inventive solutions in approach to communicating information to varied audiences. Facilitator and trainer knowledgeable in modern educational and training practices, including ADDIE method, Direct Instruction, Virtual Learning, and Micro Learning. Designed, developed, and delivered effective learning experience in partnership with management and divisional leaders. Designated as Anti-Fraud and Money Laundering Subject Matter Expert; advised and evaluated risk and suspicious activities. Overhauled 100+ company procedures by reviewing, re-writing, and revising guidelines for two business lines. Trained supervisors and SMEs on reviewing, editing, and formatting documents and personally reviewed dozens. Decreased error rates 50% and processing time 20% while increasing accuracy. Minimized instances of audit findings with zero actionable items after completion of revision project. Developed Fraud and Anti-Money Laundering program in response to compliance changes in 2012; researched materials, created presentation through multiple avenues of education and reinforcement, and maintained proper business workflow. Instituted hands-on workshop, authored quarterly Fraud Awareness newsletter, and maintained knowledge checks. Created and advanced curriculum and learning opportunities for 150+ new hires within division of 175 associates. Oversaw curriculum materials for 12 functional areas; leveraged technology for virtual learning and mixed media experience. Project lead on SharePoint procedure migration, a document imaging endeavor. Key contributor on change management projects for new systems, bank acquisition, and departmental relocation. Show less

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  International Translation Services LLC

  Apr 2018 - now

  President

  I am the new President of International Translation Services LLC. We provide high quality interpretation and translation services across the state of Iowa. We use highly qualified interpreters and translators to facilitate communication between a myriad of businesses and government entities with our valuable and growing immigrant communities. We provide interpretation for casual, medical and legal situations with both face to face and phone interpretation.For the translation of documents, we provide competitive rates on a per word basis with the highest levels of accuracy and service in the industry. We can provide documents in standard word formats as well as provide translation in Desk Top Publishing (DTP) formats. We feel strongly that assisting immigrant communities obtain necessary and desired services is a critical component to help foster understanding and build our communities. If your business or organization need help communicating with non-English speaking clients/members, please contact us. Show less