Jane Ndung'u

Experience

• 

  Church World Service

  Oct 2015 - now

  Dedicated, articulate and resourceful professional with experience in monitoring and evaluating processes, policies/processing guides management, program support and reporting. Recognized for coordinating and managing program implementation and collaborating with stakeholders on service delivery and providing technical assistance. Extensive team support operations experience in supporting administration, operations management, and general office coordination.Oversee 800 programs staff in taking lead in program and policy management while undertaking key steps to ensuring compliance in line with the policies and procedures.Embodies an initiative-taking work ethic along with meticulous attention to detail in data management, workflow management, policies review and management, monitoring and evaluating processes and reports management. Show less - Facilitated training to a team of 9 members in functionality of the new system.- Involved in the validation of the new system by testing its functionality and ensuring refugee data is entered or captured accurately. - Nominated as a peer trainer for training new hires joing the organization. - Leading a team of ten members in projects including planning workflow, providing direction, identifying reporting parameters, setting timelines and completing quality controls on the projects. - Have taken a lead in creating and managing daily work-plans. Doing work-plans entails running reports, prioritizing and assigning duties and supervising workflows.- Managing a team of 10 members by ensuring unit calendars are updated regularly, plan work/meeting schedules and meeting rosters. - Assisting in development of more than ten on-boarding and training procedures and modules as well as assisting in their implementation. - Have successfully handled unit calendars, meeting schedules (both weekly and bi-weekly), taking minutes and providing timely reports. - Have continued to assist team members with clarifications, reviewing information and identifying training needs to ensure data is updated accordingly in refugee database. - Handling work-related e-mails from both internal and external sources. Have successfully managed the group mailbox and handled partner communications effectively. - Serving as a Point of Contact person in absence of the Unit manager and supervisor. - Preparing work-related handouts to be shared with our team in different offices. Show less

  • Programs and Policy Supervisor

    Jan 2023 - now

  • Senior Caseworker

    Oct 2022 - Jan 2023

  • Caseworker

    Jan 2022 - Oct 2022

  • Associate Specialist (Senior Case Processing Assistant)

    Dec 2017 - Dec 2021

  • Case Processing Assistant

    Oct 2015 - Nov 2017