Jerry Chen

Experience

• 

  IBM

  Aug 1999 - Feb 2001

  IT Specialist

  - Lead an outsourced IT team in Standard Chartered Bank, and act as the communication and coordination channel between Taiwan, HongKong, Singapore and Malaysia. Solving customer’s dissatisfaction and complete the contract.- Provide technique support to end-users and develop and Maintain problem-solving system in IBM.

• 

  Boots UK

  Feb 2001 - Dec 2007

  IT Manager

  - Implement IT infrastructure including Servers, Network, Backup within the balance of requirements, specifications and costs.- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.- Support and resolve problems related to both software and hardware for internal and remote users in Taiwan Head Office, Taiwan Warehouse and HongKong Head Office.- Administrate and troubleshoot servers and network, while successfully implement POS systems in 16 stores with the role of Asia Region System Analyst. Show less

• 

  Hsiang Chien Beijing

  Jan 2008 - Feb 2011

  Project Manager

  - Set up a new healthcare product line with ODM companies, increasing 30% revenue in 2010.- Build an e-commerce solution as a new channel for dietary supplements.- Develop the private network, call-saving phone system, and file transfer application between Beijing and Taiwan, saving 50% operating cost.

• 

  NI (National Instruments)

  Mar 2011 - Aug 2024

  -Lead and collaborate with IT professionals in China, Taiwan, Japan, South Korea, Singapore, the Philippines, and India to provide robust IT support and services, create a productive work environment, and ensure compliance with local regulations.-Embrace inclusivity and diversity, respecting different cultures to create a strong APAC IT team. - Lead IT talents in China and Taiwan. Establish monthly/quarterly performance report for IT team and review with Global IT Director to meet aggressive team performance metrics.- Forecast, plan, and manage IT budget.- Continue to evaluate and implement the most suitable IT solutions such as Microsoft 365, Azure DevOps, AWS, SD-WAN, CISCO Finesse, SFDC and WFH solutions to accomplish operational effectiveness in APAC

  • Senior Manager, Asia Pacific IT Infrastructure & Operations

    Aug 2022 - Aug 2024

  • Greater China IT Team Lead / APAC Delivery Lead

    Apr 2019 - Jul 2022

  • Senior System Engineer, Taiwan IT

    Mar 2011 - Mar 2019
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  Emerson

  Sept 2024 - now

  Program Manager, IT Mergers and Acquisitions