James Hennessy

Experience

• 

  Patagonia

  Sept 2016 - Sept 2017

  Product & Sales Assistant

  Full time sales assistant and product advisor. Manager of social media content. Arranging and working with in-store environmental based events for the public, setting up documentary screenings. I gained great knowledge of the outdoor technical clothing sold in-store, advising on professional equipment to customers and athletes. Managing the stockroom and orders for new products. Performing stock counts, clothing repairs and replying to in-store emails.

• 

  Google

  Feb 2018 - Mar 2019

  Equipment Maintenance Technician

  On behalf of Astreya Partners Inc. Managing and distributing hardware to over 7,000 staff across Google’s EMEA Headquarters. Working with a large team of 15 technicians. Responsible for inventory ordering, stockroom management, software imaging, printer maintenance and AV troubleshooting. Handled user queries over internal ticketing system, fulfilling daily Service Level Agreements. Contributed to team projects including conference room upgrades. Travelled to several Google offices and Data Centres across EMEA, supporting and mentoring technicians in new environments. Show less

• 

  IT Glue

  May 2019 - Jun 2023

  SaaS web application focusing on API integrations, front-end interface upgrades and security enhancements.Agile methodology development through Kanban / Scrum.Roadmap strategy building with stakeholder collaboration.Industry and Customer based research, building trust and collaborative relationships.Detailed requirement writing using Jira Atlassian.API query building, reporting analytics and measuring product value.Collaborated with an international Engineering team to ensure strategy and goals are achieved.Design prototypes creations to outline vision and flow using Figma.Translated complex functionality into training for Support, Marketing and Sales teams.Recognised as key point of contact for Product knowledge. Contributed to an online graduate certification with curriculum writing. Show less

  • Product Owner

    Nov 2022 - Jun 2023

  • Lead Technical Support Engineer L3

    Nov 2021 - Nov 2022

  • Technical Support Engineer L2

    Apr 2020 - Nov 2021

  • Support Specialist

    May 2019 - Apr 2020
• 

  Zonal

  Sept 2023 - now

  Product Owner

  Hospitality SaaS product ownership focusing on enhancing configuration, framework upgrades and POS integrations. Collaborated with internal products to achieve milestones. Performed gap analysis investigation. Managed roadmap and unforeseen changes. Curated Product Spec to plan vision and strategy. Technical writing duties for user guides and releases. Launched valuable customer and business centric solutions. Maintained trusted customer relationships with regular site visits.