Rich Coles

Experience

• 

  Shoom Inc

  Mar 1998 - Sept 2001

  Technical Support Specialist

  Provided technical support for approximately 400 newspapers nationwide, 20 Los Angeles advertising agencies, and approximately 30 graphic arts production companies. Commended by management for excellent rapport with clients and innovative problem solving.

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  Jenzabar

  Oct 2001 - Jun 2003

  Project Administrator

  Assist the Project Manager with the technical and administrative responsibilities associated with the implementation of the Jenzabar ERP system at the Claremont Colleges. Manage the Jenzabar-Ontario office including administration of all technical training classes held in the facility.

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  Superior Court, County of San Bernardino

  Jun 2003 - now

  Responsible for leading and participating in the work of other application analysts engaged in professional level support for the maintenance and support of existing applications, the development of end-user system requirements, and the evaluation of software packages to improve efficiency. Analyze and identify enterprise technology solutions to meet enterprise wide business requirements; develop deployment strategies and coordinates patches, upgrades and new applications with vendors, system administrator and users and lead technology-related project teams. Show less

  • Information Technology Supervisor

    Jun 2016 - now

  • Applications Analyst III

    Jul 2008 - Jun 2016

  • Applications Analyst I/II

    Jun 2003 - Jun 2008