Pragatraj Kaur

Experience

• 

  Amazon

  Nov 2013 - Aug 2014

  Customer Service Specialist

  ● Provided support to the clients on the usage and troubleshooting of Amazon Devices and mentored the new joiners of the team.

• 

  Clearstream

  Jul 2015 - Aug 2016

  Change Management - Intern
• 

  Clearstream

  Oct 2017 - Mar 2018

  Business tester

  ● Analyzed and Written Business Acceptance Criteria's based on Clearing and Settlement Business System Requirement specifications.● Tested and executed the Business Acceptance Testing to ensure that the new, modified functions and services met the business or systems specifications as defined.● Provided the clarification on the Testing requirements when needed

• 

  Clearstream

  Oct 2018 - now

  ● Hands on experience in Project management where currently leading the project of transitioning and onboarding clients from old platform to new one.● Business testing experience with clients on financial services (Settlements/Cash/Corporate Actions)● Client service associate

  • Business Continuity Manager

    Nov 2022 - now

  • Connectivity ICSD Officer

    Oct 2018 - Apr 2023